Lesli Roush Email & Phone Number

Austin, TX, US

Austin, Texas, United States

Austin, TX

• Managed an international customer base for the test wafer product business. Direct customer order processing for standard and custom test wafer product lines.
• Responsible for book to bill (B2B) in ERP Netsuite: determine pricing, quote preparation, order fulfillment, shipment, export compliance and invoicing
• Receive and process customer purchase orders, review customer specifications and commercial terms and conditions
• Track and report all sales team metrics, analyze reports to drive improvement
• Resolve problems with orders and process RMAs to achieve a positive outcome while maintaining positive customer relationships
• Create spreadsheets and report on bookings and revenue to all levels of Management

• Managed customer accounts and grew the product business to exceed the annual revenue goal. Responsible for monitoring and maintaining inventory levels to fulfill the sales pipeline. Negotiated contracts with vendors.
• Achieved revenue growth of 10% each year by positively increasing sales margins for the product business and earning new customer business
• Reported sales progress to Senior Managers, President and CEO
• Increased the percent of on-time delivery by resolving product build issues with Operations
• Monitored inventory levels and submitted PO’s to Vendors to ensure adequate inventory
• Logistics coordination with shipping to ensure no loss of materials, supplied export paperworkContract ManagementResponsible for issuing and coordinating company contracts including: Master Service Agreements.

Austin, TX

• Supported the Global Sales team by ensuring CRM SalesForce data integrity. Supported customers from bookings to billings: quotes, order fulfillment, shipment, invoicing. Responsible for recording financial transactions.
• Administrator for the Government and Aerospace iRapt and WAWF databases
• CRM support for the Sales department by maintaining leads status and bookings data in SalesForce

• Managed customer accounts for the Test Wafer business.
• Increased revenue by developing a margin positive pricing structure for the test wafer business
• Managed marketing and website content
• Responsible for ERP order management using SAP.
• Was a member of the “Total Quality Management Process” with a focus on service improvements and resolving customer complaints