Leslie Boyd Email and Phone Number

● Manage PMO operational activities, ensuring current, accurate and quality project information across the portfolio● Define project scopes, initiating and managing midsize to large projects Create and execute project work plans and revise as needed to meet changing needs and requirements● Initiate and manage multiple projects in parallel and with multiple dependencies● Produce project reports and performance metrics● Communicate with the PMO manager and ITS management regarding the status of projects● Identify and manage project risks● Manage projects within standard project management methodologies to time, quality and budget● Manage through all stages of the project life cycle● Manage stakeholders and stakeholder expectations

Technical Business Analyst and Project Manager - Windows 2008 Server Project November 2019 – Present• Lead discovery on Windows 2003/2008 Server upgrade project with client End-Users; collect, refine, and document business REQs, assist with inventory and share best practices• Partner with Server/SQL Engineering/DBA/Operations teams to ensure solution aligns with technical and IT operational requirements and standards• Partner with PMs and/or Business/Application teams to ensure timely and effective implementation of server upgrades/moves and/or changes to existing solutions• Collaborate with internal and external stakeholders to gather project requirements• Lead remediation efforts; Ensure issues and risks are documented and managed• Create and present weekly decks for Lead check-in and team meetings, submit weekly status report for PMO, email weekly progress reports to all stakeholders• Assist in refining the on-going support processes, roles and responsibilities• Create, document, and update standard operating procedures, project documentation and reports• Work with Application teams on server migrations and provide ongoing support to End-User SitesProject Manager – O365 Public Folders removal and Exchange Upgrade Project May 2021 - Present• Partner with Infrastructure/Messaging/Engineering teams to ensure solution aligns with technical and IT operational requirements and standards • Ensure timely and effective implementation of changes to existing solutions• Collaborate with internal and external stakeholders to gather project requirements• Create and present weekly deck for Lead check-in and team meetings; submit weekly status report for PMO• Monitor and track project progress; resolving problems; publishing progress reports; recommending actions

• Oversee multiple projects across all phases of the Microsoft Solutions/Operations Framework• Collaborate with internal and external stakeholders to gather project requirements• Monitor workflow and make timeline adjustments as needed• Present weekly reports on current projects to company executives and practice leads• Facilitate weekly status/stand up meetings with the project team• Send weekly status progress (Project Plan, Status Report, Issue Log and Risk Register) to project team• Focus teams on objectives, action items and tasks • Track project timelines, deliverables and milestones

• Manage and coordinate the migration of Win 7 machines to Win 10• Track all project requirements, deliverables, and documentation via MS Excel Address, resolve and escalate issues• Track all project requirements, deliverables, and documentation via MS Project and Excel• Provide accurate and timely Data analysis to the Product Owner and Technical Lead• Ensure project timelines, requirements and objectives are documented• Compile and generate spreadsheets capturing key data related to Win 10• Participate in weekly Win 10 Status Meetings and Program Manager meetings• Data cleansing and analysis, using formulas (v-lookup and others), data validation, conditional formattingSCCM: Populate and modify collections; review, update and strategically fill collections; create Win 10 reports through SCCMand System Upgrade Notification (SUN) Tool; create and send custom emails through SUN ToolMFA: Coordinate the deployment of MFA; address, resolve and escalate issues; compile and generate spreadsheets capturing key data related to MFA; research, update and validate data; strategically fill gaps; modify spreadsheets to achieve analytical goals; participate in daily stand up meetings

• Coordinate the migration of Xmail accounts to Office 365; address, resolve and escalate issues• Compile and generate spreadsheets capturing key data related to O365 Migration• Research, update and validate data, strategically fill gaps; modify spreadsheets to achieve analytical goals• Data cleansing and analysis, using pivot tables, formulas (v-lookup and others), data validation, conditional formatting• Participate in weekly Project Director and PM meetings; captured meeting decisions and content• Track all project requirements, deliverables, and documentation via MS Excel

• Create/maintain project plans, anticipate requirements, coordinate progress for key deliverables and critical discrepancies across multiple projects/project types.• Responsible for tracking project status, timelines and milestones.• Address, resolve and escalate issues; recommend strategies, monitor User Acceptance testing.• Coordinate meetings with application and technical teams to identify and document process gaps, suggest solutions and approaches.• Track all project requirements, deliverables, and documentation via MS Excel, Remedy & Service Now.• Train Desktop Techs on testing tools, requirements and procedures; facilitate daily Scrum meeting.• Manage Tech and Incident queues, assign projects, monitor productivity and drive goals.• Coordinate resources and timetables; create reports using MS Excel.• Meet with Application Owner to establish requirements, partner base/location, type of application (web, client, server, citrix) and deliverable dates.• Identify and proactively resolve factors that could impede project success.

oMet with Application Owner (stake holder) to establish application/system and configuration requirements, partner base and location, type of application – web, client, client/server, server, citrix, and deliverable datesoManaged/prepared/verified certification documentation – consisting of system and configuration requirements and test scriptoDesigned, developed and managed application testing based on requirements oCommunicated project status (delivery timelines, resource allocation) to Project Manager and all stake holdersoCreated & maintained project plans, managed progress of key project deliverables and critical dependencies across multiple projects/project typesoTracked project scope; identified and addressed/escalated issues, disputes, or objections that may impede successoWorked with application and technical team to identify and document process gaps (e.g., as evidenced by recurring issues); suggested solutions and approaches; scanned applications for vulnerabilitiesoTracked all project requirements, deliverables and documentation using Remedy and Service Now◊ Managed, prepared, and verified documentation, consisting of system and configuration requirements/test scripts.◊ Designed, developed, and implemented application testing based upon requirements.◊ Communicated project status to Project Manager and key stakeholders.◊ Trained Desktop Techs on testing tools, requirements, and procedures.◊ Entrusted with allocating high priority testing such as tax, regulatory, and partner outage.

Built credibility, established rapport, and maintained communication with stakeholders at multiple levels, including those external to the organizationProvided small business and technical consultingCoached, mentored and lead personnel within a team environmentCreated and revised business manuals, documentation, formsTrained office personnel on MS Office suite and business systems