Leslie Calvillo Email & Phone Number

Dallas, Texas, United States

•Provide technical and operational support for company’s agencies regarding all software related issues.•Research all issues to provide accurate communication to HCHB’s Customer Account Manager and back to the agency representatives and escalating for timely resolution as needed.•Coordinate agency communications with the departmental leadership and escalate issues for resolution as needed.•Remain proficient in all applications of the HCHB suite and stay ahead of the latest technology developments and software release information as provided by HCHB.•Assist in special projects pertaining to Encompass utilization of the HCHB software.•Develop in-services or KBA’s to aid in the education of agency employees.•Proactively reach out to branches that appear to be struggling in order to examine where difficulties exist and help educate, troubleshoot and prevent.•Primary point person for software applications that interface into the HCHB application.

Richardson, Texas, United States

•Conduct Customer Information Checks: Once the file is created, review customer information, signed work authorization and communication preference to ensure accuracy.•Conduct Visual Estimates & Supplements: Review photos uploaded by the shop, customer or carrier within the CCC One estimating system and write quality estimate or supplement based on photos and notes. Make parts selections and order accordingly.•Complete Parts Audits: Review parts invoicing to ensure parts invoices are posted in Service King's estimating platform accurately, request corrections to RO as needed•Partner with Location: Communicate with Repair Planners to ensure accurate files are completed. Direct CERs to communicate with customers and help CERs answer questions when technical expertise is required.•Ensure DRP compliance: Understand DRP guidelines regarding all aspects of the repair and conduct carrier specific audits.•Review RO for Carrier Compliance and Revenue Generating Opportunities: Review vehicle scanning compliance, allocation of labor, write off opportunities, collection of consumables. Ensure carrier compliance and make discretionary decisions on any changes to labor hours that are not accompanied by sufficient photos and documentation to substantiate the changes.•Closing of Repair Orders: Ensure RO is complete, accurate and follows all insurance DRP guidelines, standard operating procedures and regulatory compliance.•Resolve AR Issues (as needed): Interact with insurance carriers to ensure ARs are collected, track down payments that have been misapplied, and make collection calls and send emails as needed.

Dallas, Texas, United States

•Meet with clients to install, remove or perform maintenance on the monitoring technologies and provide customer service duties to clients and the agencies served.•Schedules orientation and installation appointments for all new referrals and maintenance appointments.•Manages daily communication and equipment alerts and maintenance items.•Maintains cleanliness of inactive equipment.•Creates individual customer accounts and tracks participant as well as taking payments for services provided.•Delivers participant completion, non-compliance and payment reports to the appropriate supervising agencies.