Leslie Chambers Email and Phone Number

• Order Processor – Entering and processing manual and EDI system orders in SAP for 35+ domestic and international accounts such as: Walgreens, Rite Aid, GNC and iHerb. Entering Return Merchandise Authorizations and scheduling product returns.• Customer Care/Internal Support - Working closely with Account Reps, Brokers and Customers to process orders. Coordinating with the Shipping Department, Logistics & Freight Carriers to ensure complete and on-time order delivery. Responding to email and phone calls to assist customers with product/order queries and tracking of orders.

• Customer Care Rep/Order Processor - Entering and processing orders using SAP, following up with customers and coordinating with shipping department.• Records Management - Creating layout for new cloud-based Shipping Document filing system. Scanning and organizing paper files into database. Organizing and moving fiscal year-end files.• Resource Management - Auditing and updating company assets.

• Emergency Preparedness & Business Continuity – Revamped the company’s Emergency Preparedness Plan which included sourcing and integrating the emergency alert system, training floor wardens, organizing company-wide evacuation drills, creating emergency supply kits, and organizing CPR training. Implemented the company’s first Business Continuity Plan and educated department heads on BCP criteria and provided data recommendations.• Purchasing – Eliminated duplication by centralizing all purchases and resources, including reducing the number of print subscriptions, saving the company over $25,000 a year. Ordered and maintained inventory for furniture and office/kitchen supplies, worked directly with print vendor to maintain inventory and fulfill requests for business cards and stationery. Negotiated contracts and managed vendor relationships.• Resource Management – Managed and distributed over 400 print and online subscriptions, supervised the maintenance of the company’s library, sourced and implemented a system of tablets allowing employee to view digital copies of magazines saving the company $7,500 a year.

• Electronic Database Management – Created and managed individual and group log ins for several digital resources, facilities ticketing system, parking cards, subscription management, Employee Directory, and Key Control. Created visitor parking validations spreadsheet for department billing.• Reception Desk – Trained and supervised receptionist on front-desk best practices and Avaya web-based Reception Phone System to handle high call volume and heavy visitor traffic, managed manual bookings for eight conference rooms on Outlook and transitioned staff to Robin conference room scheduling software.• Mailroom – Co-managed and maintained constant coverage of high volume mailroom with an average of 1000 incoming UPS/FedEx/Messenger packages and 60 USPS bins of mail per month, set up and organized employee service centers throughout the office, collaborated with IT to source and maintain Q-trak package tracking system. Printed, bound and organized presentations.• Space Planning – Advised management regarding seating assignments for new hires and department reorganizations. Coordinated and supervised 75 to 100 moves for an internal company-wide restack to align departments during company merger.• Facilities Maintenance – Coordinated repairs and maintenance requests with building management, contracted with outside vendors as needed, troubleshooting and servicing Xerox machines. Scheduled quarterly cleaning with building management.• Culture – Ordered and set up birthday celebrations, company-wide lunches and weekly Bagel Fridays. • Building Security – Handled security and medical emergencies, updated building management with authorized entry list, managed access/key control for 400+ offices/cubicles and file cabinets. • Employee Onboarding – Created the New Hire Welcome Packet, setup and stocked workspaces with supplies and new hire gifts, assisted new employees with getting logged into computer, other programs and getting acclimated during their transition.

• Partner Meetings – Attend partner meetings, offer insight, assistance and support to 6-member partnership. Voting on corporate direction and discretionary spending of amounts over $10K.• Presentation Materials – Proof-reading presentation and creative materials. Organizing and binding printed presentation materials.