Leslie Chia Email & Phone Number

Singapore

An e-pharmacy is a mode of pharmacy service that enables patients to purchase prescription medication safely and conveniently online. Doctors registered under Glovida-Rx are able to submit electronic prescriptions via our secure online platform which are reviewed by a pharmacist before the medications are prepared and delivered directly to you.

Singapore

Successfully established a strong rapport with the Health Sciences Authority, resulting in the approval of the e-pharmacy in less than the expected timeframe of one year (Sep 22 - June 23).Transformed the e-pharmacy platform into a practical solution for retail operations, enhancing its usability and functionality.Pioneered the creation of the drug formulary and pricing structure for the e-pharmacy from scratch, completing the task within a remarkably short period of less than a… Show more Successfully established a strong rapport with the Health Sciences Authority, resulting in the approval of the e-pharmacy in less than the expected timeframe of one year (Sep 22 - June 23).Transformed the e-pharmacy platform into a practical solution for retail operations, enhancing its usability and functionality.Pioneered the creation of the drug formulary and pricing structure for the e-pharmacy from scratch, completing the task within a remarkably short period of less than a year, ensuring comprehensive coverage and competitive pricing.Strengthened the standard operating procedures (SOPs) for the e-pharmacy, aligning them not only for approval but also for seamless business operations.Built and implemented efficient retail e-pharmacy and home delivery processes, accommodating common retail pharmacy scenarios and workflows.Orchestrated the integration between the e-pharmacy platform and the warehouse management, digital payments and accounting systems, successfully launching a fully operational integrated system.Proactively networked with potential doctors and representatives from pharmaceutical multinational corporations to establish strategic partnerships for the e-pharmacy business.Provided valuable support to the marketing team as a front-facing pharmacist during the pre-launch phase, effectively promoting the e-pharmacy and generating interest among potential customers.Supported the content creation for the customer-facing website, ensuring it was visually appealing, customer-friendly, and easy to understand.Collaborated in developing unique selling points for the e-pharmacy, highlighting its distinctive features and advantages to position it as a standout choice among existing pharmacies. Show less

Coordinated a company level project with internal cross-functional teams and external consultants to envision the future state service journey maps and user stories for Group and Individual Insurance, as well as Third Party Administration services.

Singapore

Headed the successful revamp of the Raffles Health Insurance corporate website as Project Manager which involved restructuring of the website architecture to incorporate both Group + Personal Health Insurance products and cater to the needs of all relevant stakeholders.

Communicate and coordinate with all operational units to accelerate digital transformation initiatives in Raffles Health InsuranceLead initiative to digitise and automate new business application process with a potential reduction in processing time by 2.5 days per application, amounting to a projected operational cost saving of $2M for the companySpearhead a project to develop an Online Purchasing Web Portal for Raffles Health Insurance, leading the team through business… Show more Communicate and coordinate with all operational units to accelerate digital transformation initiatives in Raffles Health InsuranceLead initiative to digitise and automate new business application process with a potential reduction in processing time by 2.5 days per application, amounting to a projected operational cost saving of $2M for the companySpearhead a project to develop an Online Purchasing Web Portal for Raffles Health Insurance, leading the team through business requirement gathering, negotiation with external vendors, managing internal stakeholders and budget planning. Show less

Singapore

Planned and executed the restructuring of the insurance claims department by optimising the skill set of 25 staff, with a projected increase in overall productivity by 10%Developed Standard Operating Procedures (SOPs) for a newly on-boarded corporate client to achieve high adjudication standards and reduce claims processing time by 20%Performed adjudication for high volume outpatient claims ranging from 60 to 100 claims a dayOrganized multiple company social events… Show more Planned and executed the restructuring of the insurance claims department by optimising the skill set of 25 staff, with a projected increase in overall productivity by 10%Developed Standard Operating Procedures (SOPs) for a newly on-boarded corporate client to achieve high adjudication standards and reduce claims processing time by 20%Performed adjudication for high volume outpatient claims ranging from 60 to 100 claims a dayOrganized multiple company social events involving more than 30 attendees from various departments Show less

Singapore

Performed medication reviews on inpatient medication orders in a 200-bed capacity hospitalDevised and executed hands-on training on proper use of drug delivery devices to over 60 nurses in an effort to improve patient safety in the hospitalConducted educational training for 50+ General Practitioners (GPs) on optimization of medication therapy for patients with Chronic Kidney Disease (CKD) and real world approach to insulin therapy for patients with diabetesNegotiated… Show more Performed medication reviews on inpatient medication orders in a 200-bed capacity hospitalDevised and executed hands-on training on proper use of drug delivery devices to over 60 nurses in an effort to improve patient safety in the hospitalConducted educational training for 50+ General Practitioners (GPs) on optimization of medication therapy for patients with Chronic Kidney Disease (CKD) and real world approach to insulin therapy for patients with diabetesNegotiated with senior medical directors to redesign the workflow for medication reconciliation in an effort to improve patient safetyCoordinated closely with doctors, pharmacists and nurses to implement a pilot study to evaluate the effectiveness of the revised medication reconciliation workflow Show less

Singapore

Cross-trained in both clinical and operational aspect of inpatient and outpatient pharmacyRepresented in the annual 'European Geriatric Medical Society (EUGMS)' Congress in the poster presentation for the topic on the appropriateness of medication prescribing hospitalized elderly patients

Singapore

Awarded the Raffles Medical Group Scholarship to serve as a Management Associate upon graduation

Singapore

Led a platoon of 40 people.Infantry-trained from Singapore Armed Forces Officer Cadet Corps (OCS).Trained in ground defense and sentry operations.

Bachelor’S Degree, Pharmacy

Activities and Societies: Tennis Band Publicity Committee Dinner and Dance Committee Promoted to Sheares Hall tennis team captain in 2015.

'A' Levels Certificate, Science

Activities and Societies: Tennis