Facilitate the successful release and adoption of new technology products within the organization by collaborating with cross-functional teams to develop and execute release plans, product training, documentation, and support strategies. Oversee performance metrics and improvement initiatives to enhance the overall product experience and drive business success.

Led and coordinated the solution design process for strategic projects. Additionally, I provided support to the office of the Chief Technology Officer by assisting with project reporting and identifying and implementing process improvements.

Collaborated closely with stakeholders and development teams to deliver valuable and successful features that met user needs and aligned with our business objectives. Led projects through full Software Development Life Cycle, from requirements gathering to deployment and feature release.