Leslie Ramirez Email & Phone Number

Calgary, Ab, Ca

Canada

• Employee Services/Human Resources Volunteer (February 2024 - October 2024)• AIM/Office Professional Student Association (AOSA) Exec Officer Treasurer since December 2023

• carries responsibility in front desk store operations, books and coaches birthday events• supports other daily operations of the playground including playground safety, cash register operations, kitchen and food preparations• replenishes stocks, ensures cleanliness of the facility, and adheres standards to create a visually appealing and stimulating store• helps supervisors in finding new ways to improve the customer experience both directly and indirectly• works with children of age 0-13 for meaningful playground experience and parents for a fun kids' birthday parties

Reporting to the store manager and is able to:• operate cash register, accept cash, credit or any financial aid payment• carry, shelve and straighten merchandise, stocks shelves, prices merchandise and may assist in setting up displays• signs, pick, process and pack orders for shipping• provides customer services and sales function for special events including and not limited to graduation and athletic events• support store environment where all associates and customers are welcome

Calgary, Alberta, Canada

Reporting to the Store Manager and is responsible for:• preparing variety of foods according to customer’s orders• ensuring food safety procedures according to the company’s policy and procedures • maintaining clean and safe environment including the kitchen, building exteriors, dumpster and sidewalk and• preparing items for later use to save staff during peak dining hours

Philippines

Reporting to the business owner, and was responsible for supervising customer sales representatives, providing product information and creating marketing approaches, responding to customers’ inquiries, and resolving complaints or issues.Key Successes:• Designed materials for social media ads resulting to a sales increase of 30% from 2021 2022• Planned a news media feature and it was aired on Philippine National TV last Christmas of 2018 and 2022• Awarded as recipient for 11th Elite™ Business and Leadership for 2023

Philippines

Reporting to the Branch Head, and managed to ensure proper customer engagement, handle confidential information of clients and verify accuracy of service rendered by the bank.Key Successes:• Earned fees accomplishment with year-end result of 244.48% accomplishment vs. 2018 budget• Earned branch performance with year-end result of 125.35% accomplishment vs. 2019 budget • Awarded for branch audit compliance for 3 consecutive years

Philippines

Reporting to the Branch Operations Officer, and assisted clients with their banking concerns, encoded clients’ details into the bank system for account opening, and performed initial interviews for loan applicants.Key Successes:• Resolved 3-5 client’s ATM concerns weekly which resulted to client’s rapport and loyalty• Processed more than 20 over- the-counter bank transactions on a daily basis that needs attention for important details

Philippines

Reporting to the Academic Head and is responsible in teaching students about basic computer software applications, maintaining students’ records and evaluating their progress on the course.Key Success:• Observed outcomes such as the skills developed by students after completing the course.

Administrative Information Management

Bachelor Of Science In Business Computer Applications, Business Administration And Management, General

Education record