Leslie Ramirez Email & Phone Number

Canada

• Employee Services/Human Resources Volunteer (February 2024 - October 2024)
• AIM/Office Professional Student Association (AOSA) Exec Officer Treasurer since December 2023

• carries responsibility in front desk store operations, books and coaches birthday events
• supports other daily operations of the playground including playground safety, cash register operations, kitchen and food preparations
• replenishes stocks, ensures cleanliness of the facility, and adheres standards to create a visually appealing and stimulating store
• helps supervisors in finding new ways to improve the customer experience both directly and indirectly
• works with children of age 0-13 for meaningful playground experience and parents for a fun kids' birthday parties

• Reporting to the store manager and is able to:
• operate cash register, accept cash, credit or any financial aid payment
• carry, shelve and straighten merchandise, stocks shelves, prices merchandise and may assist in setting up displays
• signs, pick, process and pack orders for shipping
• provides customer services and sales function for special events including and not limited to graduation and athletic events
• support store environment where all associates and customers are welcome

Calgary, Alberta, Canada

• Reporting to the Store Manager and is responsible for:
• preparing variety of foods according to customer’s orders
• ensuring food safety procedures according to the company’s policy and procedures
• maintaining clean and safe environment including the kitchen, building exteriors, dumpster and sidewalk and
• preparing items for later use to save staff during peak dining hours

Philippines

• Reporting to the business owner, and was responsible for supervising customer sales representatives, providing product information and creating marketing approaches, responding to customers’ inquiries, and resolving.
• Designed materials for social media ads resulting to a sales increase of 30% from 2021 2022
• Planned a news media feature and it was aired on Philippine National TV last Christmas of 2018 and 2022
• Awarded as recipient for 11th Elite™ Business and Leadership for 2023

Philippines

• Reporting to the Branch Head, and managed to ensure proper customer engagement, handle confidential information of clients and verify accuracy of service rendered by the bank.Key Successes:
• Earned fees accomplishment with year-end result of 244.48% accomplishment vs. 2018 budget
• Earned branch performance with year-end result of 125.35% accomplishment vs. 2019 budget
• Awarded for branch audit compliance for 3 consecutive years

Philippines

• Reporting to the Branch Operations Officer, and assisted clients with their banking concerns, encoded clients’ details into the bank system for account opening, and performed initial interviews for loan applicants.Key.
• Resolved 3-5 client’s ATM concerns weekly which resulted to client’s rapport and loyalty
• Processed more than 20 over- the-counter bank transactions on a daily basis that needs attention for important details

Philippines

• Reporting to the Academic Head and is responsible in teaching students about basic computer software applications, maintaining students’ records and evaluating their progress on the course.Key Success:
• Observed outcomes such as the skills developed by students after completing the course.

Administrative Information Management

Bachelor Of Science In Business Computer Applications, Business Administration And Management, General

Education record