Leslie Dance Email and Phone Number
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Experienced Member Of Technical Staff with a demonstrated history of working in the insurance industry. Skilled in Team and Project Management, Team Building, Contact Centers, Management, Software Documentation, and Leadership. Strong project management professional with a Bachelor of Arts (B.A.) focused in Urban Studies/Affairs from University of Maryland Baltimore County.
Carefirst Bluecross Blueshield
View- Website:
- carefirst.com
- Employees:
- 4929
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Manager, Systems Engineering | Collaboration ServicesCarefirst Bluecross Blueshield Mar 2023 - PresentUnited States
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Program Manager, Core Technology ServicesCarefirst Bluecross Blueshield Aug 2020 - Mar 2023United States
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Director, It Service Delivery Team | Cloud Engineering & OperationsCarefirst Bluecross Blueshield Sep 2019 - Sep 2020Owings Mills, MarylandOverall responsibility IT Service Delivery team that includes: Voice Operations, Unified Communications Services, IVR Services, ITSM Services & Support, Vendor Management team
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Program Manager, Cloud Planning And EngineeringCarefirst Bluecross Blueshield Sep 2008 - Oct 2019Owings Mills, MarylandFunctions at the IT Manager level by providing vision and direction for information systems, ensuring support of the company's business objectives and requirements. Manages multiple mid-size to large projects in a cross-functional environment such as voice communications, network/data communications, desktop services, unified communications and Virtual Desktop Infrastructure.Currently managing the VDI and Windows 10 Conversion Project.
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Telecommunications ManagerDla Piper May 2005 - Sep 2008Baltimore, Maryland AreaManaged the voice communications team, provided leadership and direction for the telecommunication engineers and performed various adminstrative duites such budget, vendor and project management. -
Support Services CoordinatorJohns Hopkins Bloomberg School Of Public Health Feb 2004 - May 2005Baltimore, Maryland AreaPrimary duty was liason to Johns Hopkins' Information Technology teams for voice communication day-to-day and project support ranging from move, add and change orders to standard cable and fiber installation project. Provided technical and administrative support for Security; intermediary between the School of Public Health and JHMI with Telecommunications Services. Coordinated planning telecommunications projects with Facilities Management, academic and administrative departments; planning telecom infrastructure with contractors and consultants. -
Director, TelecommunicationsAmerix Corporation/Ascendone 2000 - 2002Columbia, MarylandRecruited to restructure and rebuild the telecom team and manage all aspect of Amerix's telephony systems. Coordinated the implementation of Cisco VoIP solutions for 5 remote sites and the corporate office.
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Callcenter DirectorSierra Military Health Services 1999 - 2000Baltimore, Maryland AreaResponsible for overseeing the overall activities of a 250 seat Call Center, supervisors and technical support team. Accountable for meeting the performance standards and budgetary targets established by the Chief Operations Officer. Developed workflow improvement procedures in conjunction with other departments. Resolved complaints and grievances from customers and internal departments. Addressed employee performance issues and delegated authority when necessary to supervisors. Worked closely with Training Department to develop training plans for Call Center agents. Created and implemented a Technical Support team that was responsible for monitoring, measuring agent performance and generating reports.Tracked and ensured compliance with the reporting requirements associated with the Call Center function as defined by TRICARE. Developed and implemented a career progression and personnel development program for the Call Center. -
Senior Telecom SpecialistSierra Military Health Services 1997 - 1999Baltimore, Maryland AreaMember of the IT Telecommunications Team responsible for the initial setup of the company’s infrastructure at startup. Coordinated the implementation of the voice and data facilities for 29 remote sites and corporate office. Provided the day-to-day technical support (moves, add, and changes, etc.) for the remote sites via Aspect Winset and Siemens Rolm.
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Senior Telecommunications AnalystUsf&G 1990 - 1997Baltimore, MarylandManaged the IT Telecommunications Administrative Team, onsite contractors and technicians. Accountable for the telecommunications hardware budget of $500 thousand. Served as project manager for multiple projects including System 85 upgrade to Definity G3r for over 3000 stations and Cable Plant upgrade from 66E block to 110. Hands-on with supporting the project life-cycle tasks for large and small scale projects. Managed project resources and budget. Prepared project status reports for management. Managed corporate wireless account for cellular and pagers.Developed and implemented the disaster recovery and contingency plans for the telecommunications team. Member of the company’s transition team during company’s restructure. Identified areas of improvement and reengineered workflows to support new objectives.
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Telecommunications, Account ExecutiveMaryland National Bank Jan 1985 - Jan 1990Baltimore, MarylandProvided telecommunications support to Maryland National Corporate and Affiliate offices for over 3000 users. Also, provided technical support and training on AT&T System 25 and 75, Rolm CBX8000 and NEAX 2400 systems.
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Automated Clearing House CoordinatorFederal Reserve Bank Of Richmond, Baltimore Branch Sep 1979 - Jan 1985Baltimore, MarylandManaged the Federal Reserve Bank of Richmond Baltimore Branch’s Automated Clearing House. Duties included managing a 24-hour operation with a team of 6 employees. As coordinator, I was responsible for overseeing the receipt, processing and delivery of payroll direct deposits and debits from all of the major financial institutions in the Baltimore, Washington and Northern Virginia areas.Established the strategic plans to implement procedures to receive direct deposits viadata transmissions from financial institutions.
Leslie Dance Skills
Leslie Dance Education Details
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Urban Studies/Affairs
Frequently Asked Questions about Leslie Dance
What company does Leslie Dance work for?
Leslie Dance works for Carefirst Bluecross Blueshield
What is Leslie Dance's role at the current company?
Leslie Dance's current role is Manager, Systems Engineering | Collaboration Services.
What is Leslie Dance's email address?
Leslie Dance's email address is le****@****rst.com
What is Leslie Dance's direct phone number?
Leslie Dance's direct phone number is +141099*****
What schools did Leslie Dance attend?
Leslie Dance attended University Of Maryland Baltimore County, University Of Baltimore.
What are some of Leslie Dance's interests?
Leslie Dance has interest in Painting (Water Color), Health And Fitness, Mentoring, Reading, Photography, Management Team Building, Music, Digital Photography.
What skills is Leslie Dance known for?
Leslie Dance has skills like Disaster Recovery, Project Management, Vendor Management, Security, Telecommunications, Call Centers, Leadership, Management, Program Management, Process Improvement, Troubleshooting, Sdlc.
Who are Leslie Dance's colleagues?
Leslie Dance's colleagues are Toni M Cobbs, Julie Roush, Marvis Merritt, Jeannie Powell, Jimmy Suteerachai, Karen Alston, Katrina Ruffin.
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Leslie Dance
Vice President Marketing And Product Development At Hawai'I Tourism AuthorityFriday Harbor, Wa4kodak.com, thedances.com, burberry.com, smarttech.com4 +140324XXXXX
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Leslie Dance
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Leslie Hess-Dance
Billing Manager - Rouse Frets White Goss Gentile Rhodes, PcKansas City Metropolitan Area1physicianofficepartners.com2 +181672XXXXX
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Leslie Dance
United States
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