I assist the customers at every stage of the buying process by presenting product information, addressing customer issues, helping with upsells and renewals, and providing after-sales support.• Supporting the team in day-to-day administrative duties and tasks as they arise• Contacting customers and suppliers regarding product queries and orders • Communicating with customers, suppliers and team via email, phone and video• Database entry and updating records to ensure they are up to date• Creating marketing media for all social media platforms • Helping to build business procedures• Working with the team to make the organization more efficient and effective

The Sales Engineer generates new business through the follow-up of sales leads or referrals. -Gathers prospective clients' contact details through research-Makes cold calls, follow-ups with health-care clinics, doctors, owners, and office managers-Answers incoming calls and gives proper information-Makes follow-ups on website inquiries and third-party leads to ensure demonstrations-Gathers and documents information of the prospect clients in sales CRM-Describes the product benefits and any special offers and advises how the software may benefit prospect clients-Sends introductory and follow-up emails and faxes, tracks response, and converts to demonstration-Enters notes and requests into sales CRM, including dates for follow-up calls-Follows up with sales team to ensure product demonstrations are done in time-Prepares/updates necessary reports on a daily basis

The Account Manager Executive manages client portfolio and is responsible for maintaining the standard of client care and coordinates with other departments to address any issues or concerns of the clients.-Manage portfolio of 50-60+ clients at one time remotely -Establish and maintain strong client relationships through regular close contact through frequent phone calls, email communication, and meetings online -Answer inbound calls and emails regarding client issues effectively and problem solve at the account manager level -Escalate client issues to the appropriate teams including Support, Implementation, QA/Development, etc. if items cannot be resolved at the account manager level -Weekly team meeting client reports -Updating, adding, and verifying client contact information in MOS monthly, making sure to mark key contacts such as office managers, physicians, etc. -Create cases in MOS to coordinate IMS Build updates, server migrations, and other IT related updates -Effectively manage task assignments (IMS updates, escalations, weekly meeting reports, webinars, reference)

The Audience Development Specialist calls existing and new subscribers to verify and update their data on the record.