Michelle Doone Email and Phone Number

• Assist patients via community resources to obtain medically appropriate services.• Utilize referral processes to obtain pre-certifications and authorizations.• Collaborate with clinical staff, care managers community providers to ensure smooth transition to the most suitable level of care.• Facilitates strong customer service relationships with external/internal personnel and peers.• Assists facility personnel in research and resolution of discrepancies as applicable. • Performs responsibilities to help ensure department benchmarks and goals are met or exceeded. • Maintains confidentiality with all information always.• Ensured any release of information requests were HIPAA compliant.• Communication - communicates clearly and concisely with peers, leadership and customers.

• Scanned and indexed patient records in an electronic database • Entered, transcribed, recorded, and/or maintained information in written or electronic/magnetic form.• Assembled documented procedures, daily patient logs, medical histories, insurance carrier information, visitation data and general patient medical historical data• Maintained adherence to release-of-information protocols and confidentiality guidelines• Printed records for chart audits.• Completed medical records releases including conventional faxes as well as electronic faxes.• Compared paper images to the corresponding scanned image, identifying images for rescan for accuracy.• Provided administrative support to the entire clinical team• Adeptly managed a multi-line phone system and pleasantly greeted all patients.

• CPR and first-aid certified• Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing.• Commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care.• Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming• Ensured patient and environmental safety• Proficient in basic skills of patient care• Patient observation• Knowledgeable in medical terminology• HIPAA and patient privacy• Supportive of patient family members

• CPR and first-aid certified• Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing.• Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming.