Assist with the full cycle recruiting plan and candidate on-boarding process in support of on-site staffing operations.•Candidate screening, evaluation, testing, and placement.•Become cross-trained in all functions of On-Site management, and be able to successfully manage the On-Site operations as needed. Provide direct support for 1-2 of our facilities, possibly processing payroll for both locations and tracking attendance for more than 100 employees.•Work on special projects (e.g. conventions, job fairs, client events, internal teams, etc.). Expected to work collaboratively with other Acro offices and teams at all times.•Complete new hire paperwork, perform background/reference checks, and conduct orientations•Perform any other tasks delegated to me and adhere to company policies and procedures.

Deliver Coaching to support ongoing improvement, aligned to company culture and metrics•Work collaboratively with screeners to ensure all coaching records are up to date •Drive revenue/ investment through encouraging screeners to recognize buying signals and promote company products as a result •Actively give feedback findings to screeners to help develop and deliver appropriate coaching plans to support improvement in customer satisfaction •Contribute to weekly call coach calibration sessions with Health Markets to ensure consistency in call quality with screeners•Work with screeners to ensure full adherence to process and policy at all times •Contribute to developing an upbeat and supportive team culture •Work collaboratively with other coaches to share learning and best practices that creates opportunities for flexible approaches

Greet incoming office guests•Provided direct Support to the VP of Detroit Operations, VP of Business Development and Talent Acquisition, and the VP of Corporate Strategy with:•Coordinating logistics of meeting engagements•Arranging travel requests•Calendar and schedule management•Support over 30 office employees•Answer multi-phone system, transfer phone calls to appropriate person•Prepare reports, plan office events, create meeting agendas, handouts, and presentations•Schedule training classes for employees •Draft weekly office communications, track and order supply inventory as needed, and sort and distribute mail•Organize and record financial data, process and reconcile office invoices•Build and maintain positive working relationships with team members and clients•Complete any other delegated administrative task given to me

Responsible for sourcing resumes on various job boards/social sites such as Monster, MI Career Builder ,Indeed, and LinkedIn for potential technology based employees•Create and maintain recruiting files through applicant tracking system Icims•Coordinate with technical acquisition specialist, sales, delivery teams to ensure correct candidates•Assists employees with questions regarding human resources, aide them in accessing the HR online system such as Ulti-Pro•Takes initiative to resolve problems, follow projects through completion, and provide requested information when asked•Schedule and organize interviews with suitable candidates•Responsible for managing client and candidate feedback•Conduct reference checks/criminal back ground checks, format resumes, and create new hire packets new employees•Confirm start dates with candidates and ensure new hire paperwork is properly completed•Assist with mass hiring events, and onboarding/training •Data Entry, answer multi-line phone systems, other delegated administrative work

•Greet incoming office guests•Provided direct Support to the VP of Detroit Operations, VP of Business Development and Talent Acquisition, and the VP of Corporate Strategy with:oCoordinating logistics of meeting engagementsoArranging travel requestsoCalendar and schedule management•Support over 30 office employees•Answer multi-phone system, transfer phone calls to appropriate person•Prepare reports, plan office events, create meeting agendas, handouts, and presentations•Schedule training classes for employees •Draft weekly office communications, track and order supply inventory as needed, and sort and distribute mail•Organize and record financial data, process and reconcile office invoices•Build and maintain positive working relationships with team members and clients•Complete any other delegated administrative task given to me

Answered inbound calls/made outbound calls•Setup new residential accounts for customers•Resolved billing issues, assisted with training new agents •Offered promotions and equipment that was beneficial for customer needs •Handled all customer concerns and inquiries.

Managed a high call volume workload within a deadline-driven environment•Assisted customers with internet account registration, email creation, DSL physical line signal testing, modem/filter•Handled and resolved complex hardware and software issues•Accurately tracked customers issues and resolutions while proactively identifying trends