Leslie Neel Email and Phone Number

Leadership:• Demonstrates a calm demeanor during periods of high volume and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.• Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service.• Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.• Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations.• Provides coaching and direction to the team to take action and to achieve operational goals. Partner Development & Team Building:• Actively manages store partners by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance. • End to end recruitment for all new hires including interviewing, hiring, onboarding, and training.• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.Planning & Execution:• Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.• Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. • Uses all operational tools to plan for and achieve operational excellence in the store. Tools include Automated Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management.• Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.

Daily solution-based coaching, training, and development of all team members in a high-volume sales environment. Converted 70% of all First Time Buyers to our annual membership program. Organized and executed a multitude of grass roots events. Increased customer base and revenue by strategizing and implementing new and adventurous “outside the box” marketing strategies.

Responsible for managing and controlling the day to day operations for five locations including forty-two union employees, four supervisors, and one Assistant Manager. Implemented operations strategies for safety, quality, ownership, accountability, and continuous improvement. Averaged a 7% increase in annual revenue & reduced expenses by 4%. Saved $125k in labor expense through strategic scheduling and creative operating procedures. Implemented a new training program, ensuring all employees were cross trained in all positions. Decreased annual vendor expenses by $38k through resourceful negotiations.