Performed reconciliation of incoming funds to correct bank records and improve balance accuracyby 15%,Posted payments invoices to 1 account to reduce open balances by 5 to 10%,Collaborated with other business analysts to streamline tasks and duties in effort to improveoverall efficiency

Prepared 150+ vendor invoices weekly and processed outgoing payments.Processed 500+ invoices weekly with consistent ontime delivery.Applied proper codes to invoices, files and receipts to keep records organized and easily searchableReviewed vendor invoices for appropriate documentation and validity prior to payment.Interacted with vendors, contractors and professional services personnel to receive orders, directactivities, and communicate instructions.Reconciled employee expense credit cards.Transitioned company into new process for tracking employee expenses.

Resolved concerns with products or services to help with retention and drive sales.Described product highlights and benefits to help guide purchasing decisions.Answered customer telephone calls promptly to avoid on-hold wait timesOffering advice and assistance to customers, paying attention to special needs or wants.Served customer account and technical needs across 25+ daily calls, consistently meetingproductivity and quality targets.Responded to customer calls and emails to answer questions about products and services.

Researched and resolved billing discrepancies to enable accurate billing.Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.Monitored customer accounts to identify and rectify billing issues.Supervise and Train 6 medical billers.Worked with multiple departments to check proper billing information.Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances toobtain timely and accurate payments.Prepared and submitted monthly billing reports to management for financial overview.Delegated AR projects to billers and managed as needed.Assist with Month End closing procedures.