Leslie Hubbard Email and Phone Number

Provides strategic direction and vision for Billing, PHS, and Producer Solutions.

is relative to the business solution. Research and collaborate with stakeholders to uncover factors that may impact business solutions. Conduct gap analysis of the future state vs. current state and reported findings to key stakeholders. Develop cost benefit analysis to support recommendations. Develop and direct project and program roadmaps and solution rollout strategies, across all business areas. Develop communication plans and present targeted messages to specific audiences such as distribution and operations. Provide opportunities for knowledge transfer through training and development of others in areas such as operational excellence and productivity improvement.

 Developed the business cases for proposed solutions both Transamerica and TPA driven, including identification of the need, research of the business benefits, the development of proposed solutions and impacts, and related data analysis relative to the business solution. Researched and collaborated with stakeholders to uncover factors that may impact business solutions. Conducted gap analysis of the future state vs. current state and reported findings to key stakeholders. Developed cost benefit analysis to support recommendations. Developed and directed project and program roadmaps and solution rollout strategies, across all business areas. Developed communication plans and present targeted messages to specific audiences such as distribution and operations. Provided opportunities for knowledge transfer through training and development of others in areas such as operational excellence and productivity improvement.

 Manager overseeing and developing Client Relationship Managers and the Supervisor of the Large Case Implementation team. Created and maintained a high performing Client Relationship Manager team ensuring each employee’s workload was evenly distributed in order to reach team/department goals and objectives. Heavy emphasis was placed on providing quality account and relationship management, implementing strategies to maximize business performance with resources provided. Responsible for performing employee evaluations, performance reviews, disciplinary actions, hiring and terminations. Managed the daily production and productivity of the team working closely with both internal and external customers to deliver a service experience that exceeded their expectations and integral to the success of corporate sales goals. Provided senior management with ad hoc, weekly and monthly reports outlining both new and renewal business volume, turnaround times, and quality ratings emphasizing on implementing ideas for reducing expenses, redundancies and improving department processes and procedures.