Leslie Keller Email and Phone Number

• Design, development and maintenance of a central repository with an innovative and efficient approach that allows the storage of key information of third party vendors, including associated risk, contractual information and CFPB compliance requirements• Identify contractual risk of third party vendor contracts and work closely with internal vendor managers, general counsel and Procurement to mitigate those risks• Use analytical skills to reduce the number of vendors appropriate to the needs of the business• Support internal vendor managers during all stages of their vendor relationships in accordance to the Vendor Management Governance Program, legal guidelines, purchasing and data-safeguarding policies

• Identified areas of improvement and made business recommendations to management team based on analyzed data. Implemented initiatives to streamline processes into efficient and productive ones• Developed scorecards for multiple internal departments including accurate and sustainable metrics• Provided scheduled daily, weekly, monthly and ad-hoc reports to customers within set target dates • Analyzed data accuracy and relevance to ensure the integrity of reports provided to management • Defined and documented 22 team processes• Trained peers on business processes and reporting to leverage knowledge and establish best practices.• General administration of a mainframe application, including user access, decision manager and reporting tools

• Developed a vendor operations guidebook outlining business requirements and expectations, compliance policies, and champion challenger program outline and scorecards• Reviewed daily vendor activity for quality assurance. Performed daily system and cash compliance audits • Maintained a close relationship between the company and its vendors to improve their processes in order to comply with company regulations • Worked closely with attorneys on how to proceed on legal matters involving deficiency accounts. Negotiate special monetary settlements through collection agencies and attorneys, including those instigated by legal proceedings• Displayed business acumen and analytical skills in order to solve problems and streamline redundant processes

• Developed strategic accounts payable process for our vendor program by implemented a new AP process for court cost reimbursement and verification of account information for invoice approval. • Implemented a weekly reporting process that reduced compliance issues, redundant billing and duplicate payments to vendors.• Established process documentation for new areas of responsibilities• Communicated expectations on performance levels

• Supported collection agencies and attorneys in their efforts to collect on deficiency balances• Performed research on account inquiries, collaborating with all internal departments, collection agencies and customers• Selected to perform an audit of over 6000 accounts. Findings indicated that recoveries for the previous year were understated

• Verbal Spanish / English interpretation for hearings and depositions. Written translation of legal documents between English and Spanish• Applied organizational skills to streamline and standardize departmental procedures• Acted as backup coordinator of the interpreter team for the State of Florida, including scheduling interpreters to scheduled case hearings

• Served as liaison between sales, purchasing, product development departments and clients to ensure a timely delivery of product• Provided assistance to sales and management team, including preparation of weekly sales reports• Assigned and scheduled samples and special projects to the Product Development team