Leslie Macfarlane Email & Phone Number

Columbia, Md

Maintained Concur Expense reporting & PCard usage. Prepared accounts for Migration to new data system. Created Device-placement Maps (SmartDraw). Usage of MS Office and GoogleDocs.

Silver Spring, Md

Fielded Customer Calls/resolved service issues. Assisted Operations Team, including logistics and service expectation completion. Managed Office Inventory replenishment. Updated Client Portal profiles for direct reporting purposes. Maintained Excel spreadsheets to prioritize and manager work flow.

Silver Spring, Md

Managed Mid-Atlantic Support Services Administrative Team. Setup and monitored New Accounts (monthly averaging 80-100). Daily Support for Branch Managers and Operations Teams. Reviewed/Balanced Monthly Branch Revenue Portfolios. Performed Office Manager functions: maintained office supply inventory and negotiated office machine leases. Performed accounts payable functions for office-based vendor accounts.

Silver Spring, Md

Supported National Accounts with multiple customer locations throughout North America. Monitored service response and outcome: reinforced client managed expectations directly with technicians servicing those locations. Produced performance based reporting on both a Weekly and Quarterly Basis, and consistently earned a performance metric of 93%+. Developed new reporting methods to stream the process. Wrote SOP for Barcoded Audited Accounts.

Silver Spring, Md

Collected, recorded and uploaded customer service reports - daily. Tracked route completion - weekly. Provided regular updates to managers and supervisors regarding route completion. Maintained customer contract files. Monitored additional service requests through to completion and invoicing. Provided support to managers, supervisors and specialists.

Ellicott City, Md

Managed schools records and performance for Director. Assisted with Interview Process for Assistant Principle applications. Fielded incoming inquiries from parents and school administrators. Compiled and assessed school-based performance metrics on a monthly basis. Collaborated on projects with other HCPSS Departments as needed.

Lanham, Md

Maintained school applications and academic records. Communicated with Catholic Diocese high schools regarding applications for rising freshmen. Provided support to teachers and parents as needed. Developed and implemented a Parents' Emergency Phone Tree. Compiled daily attendance records.

Beltsville, Md

Built a photography business by providing Kids' Sports League photography services and packages for the parents. Added contracts for Swim Teams and Elementary School Class and Individual Photos. Assembled Annual Year Book for elementary school. Provided portrait services for families.