Maintain up-to-date billing system, follow up on, collect and allocate paymentsPerform account reconciliation, ensuring all information is accurate and that all items are balancedGenerate age analysis and review AR aging to ensure complianceProcess credit card payments and prepare bank depositsInvestigate and resolve customer queries, process adjustmentsAssist with month-end closing, collect data and prepare monthly metricsAssist other hotel departments including Front… Show more Maintain up-to-date billing system, follow up on, collect and allocate paymentsPerform account reconciliation, ensuring all information is accurate and that all items are balancedGenerate age analysis and review AR aging to ensure complianceProcess credit card payments and prepare bank depositsInvestigate and resolve customer queries, process adjustmentsAssist with month-end closing, collect data and prepare monthly metricsAssist other hotel departments including Front Desk - training, Restaurant - inventory, Sales - securing and maintaining tax exempt documentation, credit card authorizations and other necessary documentation Show less

Overseeing all operations, reports, inventories, and staffing for the Front Desk. Entering the previous night's Daily Statistics and Uploading Night Audit report s in M3 accounting, ensuring all information is accurate and that all items are balancedChecking and Responding to Medallia service scores and sharing the results with the front desk staff to help improve service scoresAssisting the Sales department with Group reservations, building group blocks and ensuring all required… Show more Overseeing all operations, reports, inventories, and staffing for the Front Desk. Entering the previous night's Daily Statistics and Uploading Night Audit report s in M3 accounting, ensuring all information is accurate and that all items are balancedChecking and Responding to Medallia service scores and sharing the results with the front desk staff to help improve service scoresAssisting the Sales department with Group reservations, building group blocks and ensuring all required documentation is on fileProcessing the weekly report and the monthly report along with entering invoices and payroll during General Manager absences Show less

Assisting guests with check-in and check out, questions about the property and surrounding areaRun and process daily reports, taking and reviewing reservations to ensure accuracy, processing the night audit, driving the shuttle Assisting the General Manager on Special projects, updating statistic boards and tracking SALT scores

Respond to inbound client inquiries and assist with specific service related requests and concernsProvide solutions to client issues through the usage of all available resources under limited supervisionIdentify problem areas and remove obstacles to retain Citi clientsProvide assistance with the delivery of a wide range of products and services to Citi clients as requiredComplete assigned tasks in an accurate and timely mannerConsistently achieve individual and team… Show more Respond to inbound client inquiries and assist with specific service related requests and concernsProvide solutions to client issues through the usage of all available resources under limited supervisionIdentify problem areas and remove obstacles to retain Citi clientsProvide assistance with the delivery of a wide range of products and services to Citi clients as requiredComplete assigned tasks in an accurate and timely mannerConsistently achieve individual and team performance targetsReceived Employee of the Month multiple timesAssisted with training classes and new hire coachingSeveral of my recorded calls are used for training due to excellent service standards Show less

Assisting the General Manager with all areas of the hotel to ensure brand standards Overseeing all operations, reports, orders, inventories and staffing of the Bistro and Front DeskEnsured that guest satisfaction and product quality were met on a continual basis

Coordinated with all departments within the hotel to maintain brand standards, policies and procedures, oversaw all front desk and housekeeping operations including payrollKept inventory and ordered all guest supplies, market products and linensEnsured guest satisfaction and raised GSS scores to a level that had not been achieved