Leslie Maxwell, Acmpe Email & Phone Number

Peoria, Az

• Delivers transformative healthcare consulting expertise to new and expanding medical practices across Arizona, integrating seamlessly with client teams to resolve operational challenges and drive sustainable improvement. • Engages with C-suite clients to understand their strategic goals and delivers support in designing business operations plans and licensing facilities, successfully facilitating the expedient licensing of 15 facilities for a leading private equity primary care practice.• Supports clients in establishing medical practice budgets and utilizes QuickBooks to manage profit and loss statements, ensuring balance sheets align with financial expectations.• Develops client operations policies and procedures for patient check-in, outpatient treatment, HIPAA compliance, disability accommodations, and medication handling in alignment with Arizona Department of Health regulations.

Phoenix, Az

• Directed 6 executives and led long-term strategic planning for scenarios involving business sale or consolidation, owner retirement, and leadership change for this multi-specialty practice with 6 clinics and 3 sleep labs across Arizona.• Built high-performing accounts payable/receivable team, implementing strategies that achieved a 96% upfront collections rate, reduced accounts receivable from 60 to 19 days, and increased the first-pass claims rate to ~92%.• Secured Practice Innovation Institute's Target Investment Program (AHCCCS) grant to enhance Medicaid access by integrating primary care and mental health services; improved patient outcomes and generated ~$500k.• Executed a comprehensive COVID-19 pandemic response plan, establishing remote work protocols, dedicated treatment areas, and PPE procurement, while ensuring continuous operations and safety of patients and staff.

Phoenix, Az

• Oversaw business operations, including site-specific billing in accordance with Medical Group Management Association (MGMA) standards for 15 ambulatory surgical center sites across the U.S.• Partnered with leadership to address staffing needs and compliance requirements; managed medical claim reviews, talent acquisition strategy development, and policies for maintaining operational excellence and regulatory adherence.• Supported physicians, practice administrators, and executive team with optimizing accounts receivable processes, negotiating insurance contracts, and delivering strategic financial performance updates.

Phoenix, Az

• Managed a team of 36 overseeing medical billing, coding, collections, bookkeeping, and accounts receivable management of ~$10M for 17 clinics with 86 physicians across Arizona.• Supported acquired practices with system onboarding, facility licensing, HR requirements, procurement of IT equipment, and establishing practice policies and procedures.• Identified and capitalized on revenue opportunities by optimizing staffing, refining upfront collections processes, and resolving medical coding issues that reduced expenses and increased productivity.

Phoenix, Az

• Delivered leadership to 9 clinic leaders and ~100 indirect staff members; oversaw business operations, including policy and procedure development, team member development, and capital and operations budget management.• Selected and established contracts with 11 vendors to manage maintenance services across all clinics, reducing billing/collections time and delivering ~$20k in cost savings annually.• Opened a new physician practice and acquired 4 others in 2009; oversaw medical equipment procurement, IT infrastructure, clinic licensing, phone systems, and vendor service contracts.

Phoenix, Az

• Led team of 6 in establishing office procedures, implementing new computer systems, and overseeing QuickBooks, bill pay, and accounts payable for this primary care practice.• Supported staff in resolving medical administrative issues and renegotiated insurance contracts, achieving a 55% collection rate with a 30-day turnaround, significantly reducing a 6-month accounts receivable backlog.

Glendale, Az

• Delivered leadership to ~100 accounts receivable, collections, and medical coding team members, and managed $23M accounts receivable book of business for 35 radiology sites across Arizona, Texas, Nevada, and California.• Spearheaded conversion to paperless explanation of benefits (EOBs) that improved productivity and reduced claim denials by highlighting potential issues in advance.