*Lead projects for Acute Music and Physical Therapies transition to electronic documentation. Lead designer and builder powerforms for all hospital departments and staff, including Nursing, Pharmacy, Respiratory, Ambulatory, Rehabilitation Therapies, and Pastoral Care. Lead as secondary builder of task and powerplans for hospital departments. Enhances and maintains the system by analyzing, designing, estimating, developing, documenting, testing upgrade functionality for specified applications and implementing required changes. Serves as end user support for implementation projects for CPOE, MPTL, Non- physician documentation and PowerNote, via the command center and on site. Provides technical and administrative on-call support for end users for the following applications: INet, Fetalink, Powerchart Maternity, BMDI, Powerchart, Meds Reconciliation, housewide Depart, Vitalink and Firstnet. Serves as a member of the Clinical Documentation Committee, assisting in the governance the development of all hospital electronic and paper forms. Logs service requests and performs troubleshooting task as assigned by Cerner. Works as part of a self directed team with accountability for all technical aspects of work, quality, efficiency, daily workflow and customer service.

Implement Cerner Millennium applications in the acute care and ambulatory divisions. Assist practice management with the completion of the implementation decision documentation, workflow, and staff training. Facilitate end user training in a classroom and individual training sessions. Create and update training job aids, user manuals, and reference materials. Provide end user support via the information services help desk. Conduct demonstrations, design sessions, user analysis workshops with client groups. Lead projects through all phases of the project life cycle with minimal supervision. Create test plans and testing scripts for integration, application and unit testing. Build/Design various components of the application. Primary applications include: PowerChart Office, PowerChart, PowerOrders, PowerNote, Health Maintenance. Communicated effectively with leadership, vendors, peers, and cross-functional departments.

internal transfer) *Provide clerical support for multiple physician practices. Documented patient messages for clinical staff in Message Center, proposed laboratory, radiology and medication orders, completed tasks from the patient's task list, created patient letters with attached results, printed Medical Record's and mailed to outside physicians for review, and reviewed patient documentation in the Reports and Documents module of Powerchart. Primary duties include ordering lab/diagnostic testing for patients, scheduling physician ordered procedures, clinical chart maintenance, provide patient support via telephone. Scheduling patient appointments, chart tracking, messaging, patient registration, referral documentation, and billing via IDX.

*Perform licensed policy corrections and changes according to the manual to help our customers achieve personal financial securities. Explain state specific Insurance practices and procedures as trained by Allstate. Responsible for following procedures associated with handling, receiving, and processing disposition of customer insurance payments. Resolve, explain, and investigate any billing inquiries or discrepancies. Primary duties include web registration, providing technical support, and reviewing Catastrophe claims, answering phones, filing, and providing superior customer service. Help provide, promote, and advise customer of the needs and benefits for current insurance protection with their financial security for the future.