• Recruited team members to maintain adequate staffing levels.• Provided coaching and mentoring support for employees at all levels of the organization.• Used customer feedback to improve operations and build brand loyalty.• Coordinated staff training sessions to ensure compliance with company policies and procedures.• Developed strategies to improve operational efficiency, reduce costs and maximize profitability.• Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.• Created policies, procedures and guidelines for staff members' daily operations.• Executed sales and operational activities, producing results that met or exceeded the business plan.• Provided clear direction and set priorities for accomplishing desired actions and results.• Met safety and security standards by overseeing preventative maintenance and repairs.

• Executed role both virtually and in person.• Delivered an exceptional workshop experience while engaging members with the weekly behaviour change curriculum to support their journey. • Built strong connections in the community on social platforms and sought opportunities to build on-brand partnerships, attract new members, and create brand awareness, representing WW at internal and external community events.• Focus on member recruitment and retention by relationship building with members and providing them the support, tools or products they need to be successful.• Delivered behaviour change coaching by ensuring members feel seen, heard and supported • Responded to members' posts with purpose, encouraging members to reflect, learn, problem-solve and create action plans, welcoming new members.