The Sr. Market Response Representative is responsible for responding to inbound customer sales-inquires and other duties as defined by Manager. Accurately qualify Sysco’s new business prospects via phone, email and webchat and will complete discovery steps as outlined by leadership. Utilizing an advanced technology stack, each MRR will be responsible for maintaining daily, weekly and monthly KPI’s to drive consistent service levels for our field-based Sales Associates and ensuring incoming customer leads are processed and forwarded to the local operating companies within defined response times is critical. This role will report directly to the Head of Sysco Market Response and will be considered a highly visible position within the company. The ability to adapt to a rapidly changing organization and a demonstrated history of customer first priorities are all required traits. Responsible for initiating outreach for internal marketing campaigns as defined by Corporate Marketing Responsible for assisting in customer escalations In the absence of Manager, identify system issues and facilitate outreach to vendor support channelsif/when issues are beyond our scope of control. Point person for the team when Manager is out of office or unavailable Assist team leadership in maintaining Guru database Quickly engage each inbound lead via phone or email within specified SLA’s Qualify leads, resulting in high-quality business opportunities for all Sysco Operating Companies Understand and overcome customer objections in an ever-changing competitive landscape Provide best-in-class customer service as necessary and appropriate Properly document all activity via company CRM and other tools as defined Conduct regular follow up calls with all leads as required Collaborate with management to provide feedback on areas of improvement Retain and adhere to all company processes and procedures Other duties as assigned

Warranty Administrator - Responsible for invoicing the factory by reprocessing the invoice to match the factory’s contracted pay rate. Submitting claims through the factories desired online portal as well as posting to our companies. Collecting and applying payments for invoices and analyzing reports to ensure NET30 payment. Contacting the factory for past due or short paid invoices and either collecting or correcting our company’s AR records. Taking calls from customers requesting service and booking the call for dispatch to send out technician for repair.• Submit over $15,000 in warranty claims/invoices at a given time (over 78 invoices daily).• Increased pay rate of 86% of our factories by 20% within a year.• Collected over $127,000 from past due invoices missed by prior employee within a month of employment.• Responsible for over 100 factories and understanding each contract for payment, warranty terms, and other warranty guidelines. • Self trained in the Warranty Administrator position by studying contracts and contacting the factories, resulting in a spreadsheet for others, containing each warranty factory’s rates, invoicing procedures, and warranty regulations. Shipping/Receiving – Responsible for knowledge on the UPS portal to label packages. In charge of verifying all parts received are correct and given to the proper customer or technician. Able to safely pack and label packages being shipped to the factory or a customer. Tech Processing/Dispatch – Responsible for up to 10 technicians at a time, sending them to customers requesting service. Inventory of technician’s parts, warehouse, and trucks to ensure reports of inventory are correct. • Cross trained in both positions while self training myself as Warranty Administrator becoming an asset to the company; able to do several positions to cover for anyone who may be out. • Covers after hour’s on-call dispatch for customers calling in and needing service after 4:30pm and weekends.

Key Employee (Shift Manager) - Helped customers with any problems or complaints they had. Call help desk with any problems such as equipment failure and following through with repairs. Managed and acknowledged uses of labor. Responsible for opening the safe and making deposits up to $500.00 at a time and completing change orders for the next day. Verified all food and liquor orders upon arrival we correct. Completed closing and opening duties such as; cleaning, sorting money, depositing, and closing and reviewing sales reports. • Became a trainer in three weeks, then a Shift Manager in three months of employment.• Managed up to 15 people to stay on task and finish the job at hand.Bartender - Answered phones and helped create food orders for customers. Cashed out customers and responsible for a till. Made drinks to order using the proper poor regulations given.Expediter - Served food to guests, prepared plates according to guest specifications, as well as restaurant menu specifications.

Shift Manager - Responsible for opening the safe and making deposits up to $1000.00 at a time and completing change orders for the day. Completed closing and opening duties such as; cleaning, sorting money, depositing, and closing and reviewing sales reports. Call in help desk with any problems such as equipment failure and follow through with repairs. Helped customers with any complaints they had. Managed and acknowledged uses of labor. Helped with hiring processes; conducted interviews, training and follow up phone calls.• Started as a CSR then moved up to Cook within 1 month of employment and after 6 months was promoted to Shift Manager.• Managed up to 15 people to stay on task and finish the job at hand.Cashier, CSR - Answer phones and taking customers food orders. Cash out customer and responsible for till. Helped marketing to customers the daily specials in store and by telephone. Dispatch - Prioritize and schedule dispatch of deliveries.Cook - Make pizza delicious and up to its proper specifications. Prepared future, large quantity, orders for upcoming days.