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Maternity Leave

Responsible for aligning effort with business needs. Work with Program/ Project Managers tooptimize analysis, design, and testing to meet broader program objectives and timelines.Key point of contact with system vendors. Including but not limited to prioritization ofenhancement requests and bug fixes, assessing and planning for system upgrades.Lead UAT testing before Production releases.Create product vision and roadmap, bring product to life and manage product operations.Gather and Organize information to drive root cause analysis and develop implications andsolution options/recommendations.Translate features into user stories within the team’s product backlog while managing,ranking and prioritizing to reflect stakeholder's requirements.Consistently immersed in technology news in the industry to help identify and explore newways of improving existing products and services leveraging market trends.

Served as Product Analyst/Product Owner under the Emerging Products, UX and Communications Team.Developed and introduced End User request intake process for better alignment and unifiedteam road maps, including the automation of task assignments via SharePoint and Asana.Worked closely with Engineers, Design and project teams to help develop product roadmaps,functions, specifications and the launch of new products.Collaborated on user experience and UI design planning with product ambassadors, internalstakeholders and design team.Helped facilitate user testing, user interviews and engage with business stakeholders tounderstand any pain points for product development and successful user acquisition.Led diverse, cross- functional teams in the company- wide roll out and implementation ofMicrosoft Office 365 for 14,000+ employees.Owned and coordinated training, demonstrations and compliance of Collaboration Tools. Understand and analyzed end-to-end business processes and lead the implementation oftechnical projects to achieve delivery of technical automation solutions.Collaborated with cross-functional teams to develop, quantify and track technical KPIs tomeasure improvement.

Provided administrative support function for one Executive Vice President, and two Vice Presidents.Managed facilities day-to-day operations, distributing building access keys and back up to security access.Provided overall office and clerical support including answering phones, processing invoices, time sheets, ordering and managing office supplies, distributing mail, ordering meals and other duties as requested.Supervised the maintenance and alteration of office areas and equipment, as well as layout, arrangement and housekeeping of office facilities.Coordinated on-boarding of new hires and off boarding of exiting employees.Managed team calendar, including exception and time reporting (payroll), scheduling appointments and staff meetings, team vacation calendar and Executive’s business calendar.Organized meetings and events including coordinating schedules of participants, reserving meeting space, preparing materials and arranging catering.Planned itineraries and coordinated domestic and international travel arrangements including air, ground and hotel and processed associated expense reports.Member of CBS Women’s Network Steering Committee- Career Development subcommittee.

Provided administrative support functions for seven physicians in clinical practice that sees over 300 patients per day.Monitored Physicians schedules and templates, reported any errors and changes to Practice Specialist.Answered questions about practice, health insurance coverage and explain billing procedures; verified patient eligibility.Scheduled internal and external meetings on behalf of Assistant Dean of Clinical Affairs.Oversaw and maintained Outlook calendar system for booking conference and training rooms.Coordinated dates and times of meetings/trainings; assist with the set-up and breakdown of conference rooms.Provided training for new front desk staff and assist with coverage as needed.Monitored wait time tracking in an effort to improve patient satisfaction and Press Ganey scores.Completed Workplace Fundamentals course offered by the institution.

Oversaw all daily office patients’ activities in very fast paced environment including scheduling all appointments, coordinating doctor’s payments.Maintained entire office stock inventory of supplies also medical and clinical supplies from vendors. Provided proper training to new office staff, which includes all computer related programs to assure effective daily operations and accurate record keeping of patients’ medical records.Provided direct assistance to medical staff including scheduling specialized medical office technicians as needed.Performed all other related duties as needed on a daily basis, including working extra hours daily in order to provide direct assistance to office doctors. Managed and reorganized medical record filing room.