Leslie Romig Email & Phone Number

Due to my ability to create better processes, the Parts Dept. was put under my management in 2020 while I continue to manage the Field Service Dept. and the Warranty Dept. 2014 - 2020After achieving ISO certification for the company, I was entrusted with improving the Field Service Dept. I continued to manage warranty issues. *More than doubled the average quarterly revenue for Field Service less than 2 years after taking over management of it.*Slashed the number of unpaid/disputed customer invoices by at least 30%*Halved the typical time it took to receive payment from customers*Maximize resource utilization through improved scheduling and use of internal and subcontracted technicians.*Maintain customer satisfaction with minimum cost to our company by coordinating Engineering, QA/QC, and Field Service resources in the resolution of warranty issues2012 - 2014 Managed the QA/QC Dept. and the Warranty Dept.Developed QA/QC processes with internal and external manufacturing facilities to ensure that all ASME code requirements were met and documented.After researching ISO requirements, I implemented quality systems and procedures which resulted in ISO 9001 certification for the company. Developed an internal audit program to ensure all ISO requirements were met on an ongoing basis.Reviewed customer specifications make sure all inspection testing met the project requirements.Communicated regularly with CEO, COO, and all levels of employees to be successful in the continual improvement of our processes.

Minimized overtime while ensuring on-time delivery of multi-million-dollar industrial equipment projects by coordinating with Engineering, Purchasing, and Manufacturing departments. Increased profit margins by developing new workflow processes. Supervised all project documentation.Despite no previous engineering experience, mastered knowledge of the company’s various machines to such a degree as to assume responsibility for generating all proposals to prospective clients.

KACamp, Inc. was a design firm specializing in model homes for large construction companies.Responsible for concurrently scheduling and managing multiple model home projects throughout the Southeast. Coordinated all project aspects with on-site builders, contract designers, in-office staff, and vendors to ensure that deadlines were met and superior quality was maintained.Maintained very high client satisfaction and repeat business through superior communication with clients and vendors during the scope of each project.Supported CEO in all areas including scheduling, correspondence, client services, and marketing.Created and implemented processes and systems to increase efficiency and profits.Responsible for managing office staff and coordinating subcontractors.