Leslie Rush Email & Phone Number

San Diego, Ca, Us

Proactively manage a portfolio of Global Enterprise clients. Served as an advocate for customer requests, escalation prioritization, communication and resolution executing under a Partner for Life philosophy.• Developed strong relationships with internal partners and customers to improve the customer experience, satisfaction and retention. • Prepared and completed action plans to resolve issues, identifies customer service trends, determine system improvement needs and develop action plans to mitigate future escalations. • Delivered knowledge and insight to secure adoption, growth and maximized value of the clients’ investments. • Navigated complex issues and created collaborative, cross-functional solutions.• Ensured that the requirements considered critical to the success of the clients was communicated and managed throughout the organization.• Executed detailed client account plans with a track record of transitioning at risk clients to a healthy status.

Austin, Texas, Us

Accountable for the generation of SaaS license revenue through the delivery of Customer Experience solutions helping clients measure, quantify and improve business results in the areas of customer acquisition, retention, and operational efficiencies in Service and Call Centers. • Provided expertise and advisory services specific to best practices, product recommendations and solution optimization to ensure maximum value and ROI .• Consistently assessed, documented, and analyzed customer gains and progress toward stated goals and results.• Drove maximum adoption of client’s current solutions and identify product expansion opportunities.• Led quarterly executive business reviews with C-level and director customer contacts.• Customer advocate “Voice of the Customer” and liaison with Oracle’s internal organization and Oracle Partners. • Established strategic objectives with in-depth understanding of client’s business to developed business success plans.• Provided proactive issue mitigation by working interdepartmentally with the appropriate Oracle resources for and until complete resolution. • Presented feature enhancement releases and product roadmap emphasizing relevant features specific to each client's business needs and goals. • Built, maintained and leveraged appropriate C-Level relationships with each customer to influence solution adoption and create strong support for renewal business and footprint expansion.

Austin, Texas, Us

Responsible for the growth and ensured satisfaction of Ecommerce enterprise accounts utilizing Oracle/ATG’s Optimization Service products, Click to Call, Live Chat and Recommendations with focus on retention, increased revenue and long term client relationships. • Exceeded objective and performed at 140% of quota.• Provided onsite support and education, performed customer quarterly reviews and executive briefings for potential upsell.• Developed strong customer relationships with potential to grow business for the customer and in turn business for the company, drove 100% utilization of contracted services. • Worked closely with Product Management throughout the product launch process to ensure the customer requirements were met.• Minimized churn by demonstrating product and business value (over 95% renewal rates).

Cambridge, Ma, Us

Responsible for a set of large enterprise customers. Managed the customers business relationship, which included corporate presentations, complex project management, contract negotiations, customer training, issue management and resolution, while growing revenue streams and achieving total customer satisfaction.• Achieved sales, expansion and renewal objectives and performed at 120% of quota.• Generated demand for additional products and services by uncovering new growth opportunities increasing quarterly revenues by 25%.• 2007 Account Manager Award recipient.• Provided corporate presentations, managed complex customer projects, and developed and maintained key customer relationships. • Managed and serviced a company record of more than 150 customer accounts simultaneously with a 96% retention rate YOY.

San Diego, Ca, Us

Oversaw all functions related to the sell-through of company products and services with telecommunications carriers and other sales channels. Responsible for expanding market share, increasing sales levels and formulating business development plans to ensure attainment of corporate performance goals and targets. Established, nurtured and maintained valuable business relationships at the executive level.• Consistently performed 110% to 120% of quota• Increased sales and distribution in more than 100 accounts by an average of 20% annually. • Captured and maintained 35% market share in one year. • Improved customer satisfaction and retention by addressing issues ranging from information requests and product support to technical troubleshooting.• Built valuable relationships with customers and staff by providing the trust, support and guidance needed to achieve and maintain a strong presence and competitive edge in the marketplace.

Assumed key authority for the operational efficiency, sales performance and service excellence of a telecommunications company servicing the needs of an expansive North American account base. Provided leadership, direction and personnel administration for two team leaders with a staff of up to 13 service, inside sales, order processing and support personnel. Served as a key account representative and customer resource to maximize company performance, responsiveness, service satisfaction and profitability.• Introduced a new reseller sales training program that established over 75 new accounts.• Shouldered the responsibility for staff, supplier and end-user training, education and technical support on company products, services, policies and procedures.• Screened and hired new personnel, motivated individual career development and administered performance appraisal systems.• Chartered the development of service delivery processes, training manuals, policies and procedures including forms development for order entry, contractual business, warranty and services.• Coordinated the national account program and orchestrated the integration of CUE Paging into major industry leaders. Planned and executed strategic sales meetings, identified key account needs and tailored training programs to streamline the acceptance of new paging systems into corporate operations.• Acted as a sales executive in support of new business development and captured the three largest accounts in company history (over 10,800 units) Landstar Transportation, Cornhusker Motorlines and USA Truck.

General Studies

Communications