•Assist in the growth of category sales by 90% over a year period •Optimize merchandize strategy and event placement by leveraging knowledge of industry, current trends, and post sales •Develop and maintain relationships with global and luxury brands•Evaluate offers from Brands and advise Divisional Director and Buyer about whether or not Company should move forward with an event based analytics regarding assortment, potential revenue, and member discount•Provide support to Sports and Outerwear buyer by identifying new business partners and key accounts •Manage all functions of events by utilizing advanced excel skills and retail math•Act as a liaison between Sales team and internal departments including marketing, logistics, production, and finance to operationalize events•Develop buy approval templates and analyze stock list information•Conduct post sale and category analysis to determine event results, future event growth opportunities, and B2B strategy moving forward

•Delivered exceptional customer care by resolving customer inquiries and complaints through multi-channel communication techniques, including phone, e-mail and social media. •Created reports for Customer Experience Manager regarding team productivity, efficiency, and forecasting using advanced excel skills. •Acted as team liaison between Customer Experience, Logistics, and Finance to better communicate with members. •Maintained exceptional performance standards, including efficiency and quality•Solved customer issues by balancing what is right for the customer against business priorities and constraints.

• Assists Customer Manager in gathering, sorting, summarizing, and formatting data, using Excel, for the coordinated sales categories. • Manages contracts and assists in analyzing category issues by identifying gaps in trade funding/plan. • Audits and links bills, deductions from the Customer. • Gathers, formats, and prepares sales data for promotional effectiveness and efficiency analysis• Responsible for timely compilation of pre and post event reports using an analytical toolkit.