Leslie Spinner Email & Phone Number

United States

Indianapolis, Indiana Area

Vice President of Operations for small HVAC Company on the South side of Indianapolis. We specialize in Service, Installs and Duct Cleaning.

United States

5925 Stockberger Place

Indianapolis, Indiana

The administrative assistant for commercial construction provides administrative support to the project manager in overseeing their portfolio of projects. Each project manager subsequently also supervises a site supervisor and various foremen and crews in the installation of landscape projects at a variety of commercial construction sites. Duties: -Process and track pay applications with general contractors -Generate invoices for approved pay applications -Reconcile project accounting to the financial system (currently Great Plains) -Submit documentation to general contractors via web portals such as SharePoint -Field phone calls and emails professionally and timely from various construction partners, answering the project manager’s phone when away -Maintain electronic files of all project related materials -Assist in the update of standard operations manuals -Enter purchase orders and budgets into the construction management system (currently BOSS) -Assist with the scheduling and tracking of equipment and labor crews site assignments -Provide backup support for the other administrative assistants -Participate in the rotation of front desk coverage -Demonstrate Becker’s high quality standards and passion for landscape and horticulture -Work with site supervisor to process timesheets and work orders accurately, and in a timely manner -Perform snow removal tasks and other duties as assigned -Attend and engage in weekly departmental meetings and scheduled company meetings -Maintain safety expectations, efficiency, and Becker quality

As Account Coordinator, I provided customer service and support to ensure execution of customer objectives. Composed quotes for services needed to customers. Maintained customer contact lists. Schedule jobs, order materials and equipment as needed. Provided support to the billing department by reviewing all invoices before being submitted to the customer. Performed other office duties as assigned by management and other departments.

Indianapolis, Indiana Area

As Account Coordinator, I provided customer service and support to ensure execution of customer objectives. Composed quotes for services needed to customers. Maintained customer contact lists. Schedule jobs, order materials and equipment as needed. Provided support to the billing department by reviewing all invoices before being submitted to the customer. Performed other office duties as assigned by management and other departments.

As Service Request Team Leader, I lead of a group of 12 employees. I guided and directed them in all duties which included, answering phones, entering all customer service requests for the company while ensuring accuracy of all information and accountability as needed. Performed other duties and projects as directed by the Service Manager.

As Dispatcher, I worked in a very fast paced and ever changing environment. I dispatched and scheduled over 60 technicians. Worked with management to ensure customers were taken care of and all needs were met on a daily basis. Provided assistance to customer service by acting as back up when call volumes increased. Worked with customers and account managers to ensure quick and efficient response times. Provided clerical assistance to the Quoting Dept. in making sure all quoted jobs were performed in a timely manner.

Indianapolis, Indiana

As part of the Peer Group, I worked in a fast paced and constantly changing environment. Provided assistance to Technical Ops manager along with all technicians for the Indiana Region. Helped to ensure all jobs were dispatched and completed in a timely manner. Worked with the technicians to ensure customer information was correct in order to identify and fix customers problems. Worked with supervisors on escalations to make sure all customers were taken care of in a timely and efficient manner, with an emphasis on superior customer service.

Indianapolis, Indiana Area

As Consumer / Service Administrator, I provided administrative assistance to both consumer and service management. I served as the sole scheduler for all consumer installs and collaborated with the Consumer Manager to ensure jobs of all 10 installers were completed in a timely manner. I provided clerical support to all salesmen and installers including data entry of jobs, customer financing, and completing all paperwork needed for the job from sale to completion. My job duties also included providing back up administrative support for Service Accounting, New Construction Estimating, Human Resources, and Customer Service as needed

As Accounts Receivable Clerk I was responsible for invoice and contract entry for the company.

As Purchasing Assistant, I took the initiative to know what was needed for my customers. I maintained inventory for my company in a timely and cost effective manner. My duties included taking inventory, calling vendors to place orders, data entry of inventory, fleet management, and providing administrative support to the Purchasing Manager. I also provided administrative assistance to the Scheduling Manager scheduling new construction installs, and worked with builders, installers, and management to ensure timely completion of jobs.

As Reservation Manager, I adapted quickly to rapidly changing situations, such as fluctuations in volumes, shifts, and staffing. My duties included equipment inventory control for the entire state, providing exemplary customer service to all external customers (i.e. other U-Haul stores, phone customers, and U-Haul approved vendors), successful completion of special projects as assigned, and managing a small team of employees in collaboration with the General Manager to ensure everyone was trained and motivated for optimal department operation.

Education record

High School Diploma, College Prep