Leslie Walters Email & Phone Number

Norfolk, Virginia Area

Virginia Beach, Virginia, United States

Provided guidance on senior management team on all aspects of business - brand strategy, business development, sales channel development, standardization of business practices and project management; fostered a healthy but competitive sales team to achieve sales goals consistently while creating standard operating procedures, delivering exceptional customer service, and ensuring much needed IT upgrades and cross training of sales team; provided product category management as well.

Virginia, United States

As a co-owner, I managed staff of 11 overseeing entire product life cycle of luxury, bespoke art surfaces made of marble, from initial inquiry to post sales support. Responsible for all client facing duties including national and international showroom visits, vendor training, and conflict resolution. Internally, - created, trained and implemented client relations function which transformed company responsiveness to vendor inquiries by more than 100%, slashing wait times and improving outcomes for both. - redesigned supporting manufacturing processes to reduce wait times for in stock product by over 100%. - realigned sales organization for maximum efficiency of team members across vendor ecosystem with improved service in record breaking time. - implemented and helped team achieve weekly, monthly and quarterly sales goals, as well as a bonus structure. - used Quick Response Manufacturing to meet customer deadlines and trained team members on salient components depending on position.- contributed at the highest levels to Senior Management Team on company budget, vision, strategy and goals

Virginia Beach, Virginia, United States

Led sales team to close biggest projects in company history while creating a culture of professionalism and accountability, improving customer experience, reducing lead times, standardizing processes and building out new sales channels. Responsible for conflict resolution, all client facing activities, national and international client visits and training. Brought new technology to department to improve pipeline management and close rates, established sales goals and implemented measurement tools as well as dashboard for KPI tracking. Created, trained and managed company's first Client Relations and Category Managers. Acted as company's project manager bringing organization and collaboration to projects with internal and external stakeholders.

Master Of Public Administration - Mpa, Graduated Magna Cum Laude

My graduate degree focused on critical thinking, quantitative analysis, economics, management of myriad organization types, extensive.

Bachelors Of Arts, English Language And Literature, Summa Cum Laude

Activities and Societies: Minor in French

Bachelor Of Arts - Ba, English Literature

Masters Public Administration