Leslie Waters Email & Phone Number

Hamilton, New Jersey, Us

Chicago, Il, Us

Currently serving as the sole application owner, providing overall governance and customization for Avtec's Salesforce instance, in addition to serving on Motorola's global sales automation team.Responsible for:* Platform App Development, System Administration, Business Process Design* Continually assessing the needs of end users, reading between the lines to provide real solutions and not simply granting requests. "If I had asked people what they wanted, they would have said faster horses.” - Henry Ford* Defining and managing best practices and governance measures for custom and configured solutions* Architecting solutions to increase sales, create process efficiencies, and improve data hygiene* Managing Salesforce CPQ [Configure, Price, Quote] implementation. Interpreting business requirements and developing solutions within Salesforce configuration* Maintaining positive working relationships across global stakeholder teams: Sales, Marketing, Finance, Product Management, Operations, Sales, Service, and Training* Fostering collaboration and developing strategies to ensure a unified approach to enhancements and system design* Demonstrating attention to detail with every new initiative* Developing and implementing a new data structure, overseeing the project to align historical data with the revised strategy- Received 2018 Pinnacle Award for outstanding performance and corporate impact

Cayce, South Carolina, Us

* Served as Lead System Administrator for SCANA's Salesforce.com Customer Relationship Management System* Managed Salesforce implementation for two subsidiaries (PSNC and SCE&G), translating complex manual business requirements into streamlined automated processes* Served as the subject matter expert and liaison between cross functional teams* Demonstrated high level of proficiency in advanced configuration techniques (process automation, workflows, custom fields/objects, etc.)* Built efficient solutions for existing business processes using Salesforce* Developed communication, support, and training for system users* Managed user groups representing each business unit to address system issues, discuss enhancements, and disseminate information* Defined requirements for data sent to and from various SCANA systems* Developed reports and dashboards* Created, managed, and published system documentation* Continually audited processes to optimize system utilization* Supported integration with GIS, Customer Information System, and Peoplesoft* Configured contract solutions using third party applications such as Docusign and Conga* Responsible for troubleshooting, testing, and system maintenance* Provided cross-training and mentoring for other Salesforce administrators

Cayce, South Carolina, Us

* Managed Corporate Projects for Vice President of Operations Support* Served as Strategic Planning Coordinator* Responsible for finding efficiencies within the organization and improving existing processes* Member of Crisis Mitigation Team. Heavy involvement with Emergency Response planning and execution* Technical responsibilities included system administration of AssetWorks Fleet Management software, internally developed Right of Way software, and Emergency Response applications* Other technical duties included report writing (Crystal Reports, WEBI), managing SharePoint sites, and the administration of various applications

Cayce, South Carolina, Us

* Managed IST Projects for IT Director * Managed projects for Asset Management, Legal, Right of Way, Service Care, BMC products, and IBM FileNet*Technical responsibilities include basic web development, system administration of Magic (case management), system administration of IBM FileNet software, report writing (Crystal Reports, WEBI), managing SharePoint sites, and the administration of other applications

Bachelor Of Science (B.S.), Technology Support And Training Management

Education record