- Served as a member of leadership team helping to analyze the program practices and create more efficient services- Developed formal volunteer and community outreach programs- Responsible for recruiting, training, supervising, motivating and scheduling volunteers to assist with the daily operations of the shelter program- Worked with program staff to identify needs to help to develop new community engagement opportunities for individuals, businesses, churches, and civic groups- Coordinated monthly recreation calendar for residents, emphasizing education and social-emotional development activities- Supported annual fundraising program by providing agency tours and participating in public speaking opportunities to educate the community about the importance and impact of the organization- Created and published various marketing materials- Publicized organization’s mission and increase brand exposure through community relations activities, enhanced social media, and special events- Organized and implemented all aspects of minor and major special events- Responsible for maintaining and updating social media and website content- Responsible for database entry and donor recognition/thank you program- Performed other duties as related to special events, stewardship, donor relations and other activities that serve to enhance organization services- Created monthly program report for executive staff and board members Accomplishments:- Successfully implemented marketing strategies to dramatically increase in-kind and financial donation support; year-to-year giving increased 149% and new donors increased 214%- Increased the number of qualified volunteers by 338%- Developed and implemented new training practices for organization, staff and volunteers

- Managed and trained employees; Used multitasking skills to maintain order in a fast-paced environment- Managed and trained employees; Used multitasking skills to maintain order in a fast-paced environment- Responsible for coordinating the daily activities for clients, employees, volunteers, and vendors- Responsible for managing stressful and challenging situations involving residents- Assisted in creating new programs and activities that would help residents develop emotional, educational, and independent life skills- Helped to develop new policies and procedures to benefit shelter operations- Created monthly recreation calendar- Performed tasks outside of stated job duties to ensure the well-being of children