Serve as a subject matter educator in the areas of fundraising, memberships, and Tessitura Analytics. Assist Support team in advanced troubleshooting, defect investigation, and customer service resolutions.

Provided excellent customer service for Tessitura members and staff through troubleshooting, investigating potential defects, and monitoring high-volume ticket on-sales. Served as a Subject Matter Educator on the topics of Tessitura Analytics and Fundraising and Memberships.

Managed technology strategy and implementation for organization. Oversaw relationship with outside IT contractors. Selected, implemented, and updated software to meet organization needs. Managed Blackbaud Altru database. Onboarded, trained, and assisted users. Worked with senior leadership to shape technology policies and procedures.

Managed Blackbaud Altru database: created and maintained documentation, set up and trained new users, implemented and maintained data hygiene standards. Reported and analyzed data on revenue, membership, and attendance to inform business decisions. Managed integration projects and new initiatives involving the database.

Managed Tessitura database for Development department: maintained campaign setup, ensured data hygiene, wrote and ran SQL queries and stored procedures, created and deployed custom output elements and reports, and conducted upgrade testing. Additionally, maintained contribution webpages on TNEW site, ensured contributions were correctly entered and acknowledged, and pulled lists and extractions as requested. Created and maintained Sisense data dashboards in Tessitura Analytics. Supervised data entry specialist.

Processed contributions, generated acknowledgements, and maintained contribution webpages on e-commerce site. Used Tessitura database to pull lists and extractions for development department as requested. Also used Tessitura to maintain fundraising campaign setup, update donor records and ensure data hygiene, write and run SQL queries and stored procedures, create and deploy custom output elements and reports, and conduct upgrade testing.

Sold and exchanged tickets for theatre performances, concerts, readings, and lectures.

Processed membership payments, answered questions from current and potential members, updated member information in Salesforce.

Teaching fellow for undergraduate course on theater history and practice. Organized course materials, updated course website, selected video clips to be shown during lectures, and assisted with improvisation work.

Teaching fellow for an undergraduate course in beginning acting. Facilitated auditions for enrollment in class, organized course materials, prepared lectures, answered student questions, and coordinated with building and technology services to meet needs of course.

Course assistant for beginning improvisation course. Worked with students on improvisational exercises, answered questions in and outside of class, and kept records of student attendance and participation.

As a bar manager, handled cash and credit card sales of food, beverages, and merchandise for several hundred patrons during shows and events. As an usher, scanned patron tickets, assisted with seating, answered questions, and ensured patrons had positive experiences with the theater.

Read and evaluated script submissions for the American Repertory Theater and A.R.T./MXAT Institute. Completed production dramaturgy work for main stage A.R.T. and A.R.T./MXAT Institute shows, including All the Way, which transferred to Broadway and won the Tony Awards for Best Play and Best Actor (Bryan Cranston). Provided script development, research support, and constructive feedback for productions. Wrote articles for the Guide, a publication sent out to subscribers and patrons. Created content for programs and lobby displays.

Teaching fellow for an undergraduate course in practical dramaturgy. Organized material for class, answered questions from students, and shared my experience with dramaturgy with the class.

Set up, run, and break down weddings, conferences, and other events. Ensure client satisfaction by providing friendly, helpful service before, during, and after all events.

Stage manager for And Things That Go Bump in the Night. Ran rehearsals, worked backstage during the run of the show, and wrote and distributed reports on all rehearsals and performances.

Assisted stage management, director, and actors on a reading of Sense & Sensibility during the Denver Center New Play Summit. Ensured rehearsals and readings ran smoothly.

Read and evaluated script submissions, performed research for plays selected for production, and did basic office work.

Worked backstage on the musical A Christmas Carol. Reported directly to the stage manager and assistant stage managers and interacted with stagehands, other interns, and a cast of forty.