• Serve as the main point for prospects and the sales account owner for clients assigned within my region.• Find and develop qualified leads, determine what logistical service offerings would best suit their needs, onboard and execute the scope of work needed for the client. • Conduct quarterly business reviews with clients. • Work closely with my team to deliver the best service and pricing timely, while always pushing for continuous improvement practices.

Proud Member of the Byhalia Area Chamber of Commerce. I'm thrilled personally and professionally to be a part of a beautiful community with outstanding potential and charm that lasts ages.EVENTS:Byhalia Chamber of Commerce, Awards Luncheon- Jan 30, 2014Annual Plant Auction, Fundraiser- April 15, 2014Chamber Membership Luncheon- April 24, 20145K Walk/Run American Cancer Society- May 3, 2014Byhalia Festival Carnival & Rodeo- June 2014Chamber Membership Luncheon- July 24, 2014

Worked closely with management, trade and operational teams to price and drive efficiencies within the KN and client relationship.• Drove the Bid for clients and pricing teams to be able to align for any freight needs. The single point of contact & Liaison for selling of all KN services and solutions.• Reported in the development of the market to regional management.• Maintained close communication with the customer and KN’s operations to assure uniform understanding of customer expectations relative to operational solutions, timeline, costs and results. • Managed critical documents/tools such as the client profiles, SOPs, Performance Management (reporting) and other related tools/documents for all customers to support account implementation as well as current business modification needs. Drove continuous Improvements between clients and KN. • Informed and educated the client base on current market conditions, urgent to their business model and trade lanes. Coordinated market calls with appropriate resources to assist my book of clients on making well informed decisions. • Adhered to Compliance regulations within our Company as well as those of our Customer base. • Customer Advocate, worked closely with Pricing and Operational teams to ensure KN continued to offer the most competitive solutions to my book of clients, based on their custom needs.

• Managed an assigned territory, gained extensive knowledge of potential and existing customers in that area• Data entry into the Sales Platform• Orchestrated customer / branch relationships and collaborate with regional Product, Service, Geo, and Knowledge Management resources• Created value-added solutions for customer’s logistics needs• Supported the transition of new accounts through customer introductions, information transfer, and securing any necessary customer paperwork • Supported AR (accounts receivable) collection• Attended ongoing training & development sessions to continue developing selling skills • Involvement in local trade groups and customer appreciation events

Assisted in managing and improving the service levels of assigned customer accounts. Freight coverage, dispatch, appointment scheduling, rate quoting, lane prioritization, freight routing, etc. Solicitation of freight for truck surpluses, communicating capacity spikes to customer base, from our forecast and market trend.

Developed and implemented growth opportunities within our customers and Dunavant.Dunavant Logistics Group, LLC, a subsidiary of Dunavant Enterprises, Inc., is a privately held company with headquarters in Memphis, TN, USA committed to increasing supply chain sustainability and safeguarding the environment. Dunavant has over 50 years of international experience in logistics and supply chain innovation and is committed to providing its worldwide customers with the most advanced smart technology solutions in four main verticals – global, freight, distribution and consulting. Driven by exemplary customer service, technology, creative insight, knowledge, and experience. Specialties:Global Solutions, Freight Solutions, Distribution Solutions, Consulting solutions Website: (Click the Green box below to be directed to this site)http://www.dunavant.comEvents: LISTED BELOW

• Developed deeper understanding of customer's business requirements and goals.• Created effective solutions that brought lasting value to clients and greater opportunities for C.H. Robinson.• Aided clients in accomplishing their vision and anticipating future needs.• Formed relationships at varying levels and functions within the customer's organization.• Conducted regular business evaluations to identify ways to improve service and expand the business.• Provided freight routing and trailer space utilization.• Drove account profitability through effective management of sales plan execution and supplier relationship management.• Liasion and reconciliation of Accounts Receivables and Payables.• Pursued personal development plans on a regular basis to work faster and more effectively for my accounts. • Analysis for lanes on service levels as well as pricing to protect the profit of our company and grow the customer's business as well- a direct partnership to grow both business and make leaps for improvements where needed.• This directly impacted my revenue to double in a single month's time, by making minor & purposeful changes to my business plan within each individual account. • Participated in projects to assist in multiple structure changes. • Assisted in regular training to fellow co-workers when needed to better our effectiveness as a team.• Accounts managed: JM Smucker, Coca-Cola, EZ Go/Textron, Pepsi, Printpack, etc.

• Grow relationships with carriers to increase capacity, improve service, and manage cost to load ratio. • Made high volume calls per day to build my own carrier network.• Verification of equipment type for accurate load assignment. • Locate and Negotiate rates with carriers to cover loads for the best cost to the customer. • Send load confirmations to the assigned carriers. • Process and communicate T-check payments to the carriers and/or their dispatchers. • Communicate appointment times to carriers to ensure on-time service.• Confirm & post equipment availability to better match freight to available trucks in the network. • Liaison for carrier insurance updates between carriers and corporate office. • Solutions for cross-dock needs, OS&D, of an unforeseen events.

• Held regular service meetings with all staff members to ensure we maintained our service levels and prepared for forecast volumes with all locations.• Manage small team in PA, checked in regularly for personal and business development opportunities.• Worked onsite for a special project, pushing high volumes, while proactively working dock schedules, driver check-ins, customer communication, controlling traffic for trucks entering a tight docking space, and daily representation/communication with local law enforcement to observe drive-way use from a neighboring company.• Prepare load reports for diverse customer standards, obtain proof of deliveries & detention authorization as needed, release delinquent shipments for billing once completed, liaison between both billing departments.• Stationed as the only on-site representative for our company at the customer’s corporate headquarters.• Led the team to achieve our Carrier of the Year award 2 of the last 3 years.• We also achieved their Partners in Progress award. Of the 30,000+ suppliers, we are within the 1 percent that received the award.• Assisted in driving load count from 186,000+ to 206,000+ in the first year managing the account, and onward to 221,000 loads the 2nd year, while maintaining service levels for the Sears Account.

• Take dispatch requests, check capacity, book loads, monitor & maintain service levels, freight solicitation, set appointments, communicate shipment status with customer.• Prepare load reports for diverse customer standards, obtain proof of deliveries & detention authorization, release delinquent shipments for billing once completed, liaison between both billing departments.• Implementation of internal processes and after-hour training for special need accounts to ensure top-quality service.• Won load booking contests and Mission Statement challenges multiple times.• Some of these accounts were: Bissell, Brunswick, Dick’s Sporting Goods, Guitar Center, Hoosier Tire, International Paper, Sams Club, Tile Shop, Ryder, Kellogg, Dal-tile, Mohawk Industries and many more.

• Take dispatch requests, dispatch trucks/cargo vans, update shipment status, customer service. • Freight Solicitation• On-call responsibilities for tracking/tracing, recovery of loads, overnight expedited requests.• Branch Invoicing to Corporate.• Obtain proof of delivery from agents.• Prepare expense reports.• On-the-job training as needed.

• File/copy documents, data input, send/receive faxes, check shipment status, schedule appointments, dispatch trucks, distribution preparation, • Human resource assistant, compiled and maintained requirement check lists for all employees (on-file current driver's license, drug testing, back ground checks, etc.)• Supervised & trained temporary laborers for multiple tasks, driver-management liaison, warehouse maintenance.• Distribution coordination.• Freight loading/unloading from trucks/containers. • PO sorting, palletizing, labeling.