Leslie Baum, M.B.A Email & Phone Number

Dallas-Fort Worth Metroplex

Irving, Tx

Promoted after producing exemplary results with multimillion-dollar portfolios; demonstrate cross-functional prowess at helm of two separate and critical roles overseeing daily operations and healthcare payor accounts. Spearhead a 4-manager team, employing a consultative-focused approach to build trust and foster a seamless experience for 7 clients. Optimize processes for significant costs-savings, internally and externally; streamline vendor migrations and issue resolutions, ensuring continued services and deliverables despite delays due to global pandemic. Mitigated shutdowns and other serious service impediments, ensuring achievement of objectives. Minimized client-facing disruptions during critical transitions to higher-performing vendors and tools.• Responsible for $5+ million in annual contract revenue plus additional 7% annual revenue growth year over year and $5M in new contracted services for healthcare payers from Business Process Services segment within the healthcare vertical• Delivered value add solutions to increase overall client retention rate by >99% year over year and improve customer satisfaction by 25%• Responsible for overall BPS delivery to clients to meet all Service Level Performance metrics and drive quality improvements and optimization of services, technology, and processes• Collaborate with internal partners to exceed client expectations elevating the relationship hierarchy and solidifying the negotiated contract renewals while expanding the suite of services performed to grow overall contracted revenue • Connect with key internal delivery partners to ensure P&Ls align with company goals and strategic growth plans by utilizing right sized staffing models, implementing process enhancements and cost reducing initiatives, and maturing the client relationship• Develop alliances with internal stakeholders and business executives by providing client account plans showing overall relationship, growth plans, SWOT, and governance models

Dallas/Fort Worth Area

Generated more than $40M in yearly contract revenue from two of the country’s largest health insurance providers, expanding sales of commercial Medicare, and Medicaid coverage. Recognized with “Fast Track” award as top corporate account leader.• Responsible for $40+ million in annual contract revenue associated with two of the largest National insurance carriers, including Commercial, Medicare and Medicaid Managed Care lines of business from Third Party Liability and Payment Integrity programs• Generated financial reporting to internal Executive team and clients providing key metrics to drive future growth and savings, such as updated monthly forecasting, overall P&L drivers and opportunities for additional cost savings and revenue growth.• Developed and implemented long term strategic account goals focusing on principles of the Large Account Management Process (LAMP)• Consulted and advised clients on national best practice approaches for cost containment and recovery initiatives, as well ensuring that current needs were met due to changing market landscape• Responsible for product expansion and contract negotiations allowing for continued account growth and profitability• Collaborated with Operational division leads to ensure that client commitments, Service Level Agreements and performance expectations were all met to improve client retention rates• Provided strong team building and leadership of Account Managers and Directors to drive employee engagement, improve overall retention rate and achievements, and effectively communicate the company goals and initiatives• Defined and executed an effective forecasting methodology across the division to improve reporting and accuracy of company financial goals

Dallas/Fort Worth Area

• Exceeded budget by over 15% to a top National client with over 3M Medicaid lives by identifying data inefficiencies and selling over $3M in additional services• Responsible for supporting the Senior Director and Vice President with the successful sales and delivery of HMS services• Improved client A/R from over $2M to under $100K in under 90 days by streamlining processes between invoice generation and payment recognition• Served as primary point of contact for B and C level executives, both internally and client facing by providing comprehensive and concise updates to leadership in order to drive awareness of pertinent client risks• Analyzed data to ensure products/services were performing appropriately and diagnosed issues where there were opportunities to improve and expand current scope of service.• Developed and executed action plans to address and improve deficiencies in processes as identified where necessary

Dallas/Fort Worth Area

• Responsible for the planning, organizing and managing all aspects of Medicaid Managed Care clients accounting for over $10M in revenue.• Created, maintained, and updated weekly financials for eight Medicaid Managed Care clients to accurately reflect the most up to date forecasted revenue based on historical and healthcare trends and future expectations of company.• Identified and assisted with clients’ needs in order to provide the best products and services through constant communication and working cross functionally with various departments within HMS to achieve 95% client satisfaction• Successfully implemented new products by leveraging defined project goals and benchmarks

Dallas/Fort Worth Area

• Performed detailed periodic internal audits of records by reviewing all nurses’ and physicians’ reports to increase the accuracy of the data management system and employee billing• Provided timely financial and data reporting to external sponsors by consistently reviewing all project information producing quantifiable analyses for future cancer research opportunities• Captured an average of 15 new trials per year by consulting and developing positive and long term relationships among several pharmaceutical companies through consistecnt ommunication with medical liaisons• Identified and leveraged an understanding of customers’ needs in order to provide the most optimal research methodologies available that are consistent with physicians’ strategies generating $100K in revenue per year • Submitted all required documentation to regulatory commissions through constant verbal and written communication and ability to prioritize in order to maintain compliance with all FDA regulations• Organized and maintained a new program to expand coverage for Medicare patients that generates over $15,000 per month and enables clients to have necessary tests to measure the effectiveness of their ongoing cancer treatment

Mba, Finance And Strategy, 3.5/4.0

Activities and Societies: Director of Operations for Student Advisory BoardSouthern Methodist University, Cox School of Business.

Bba, Business Administration, 3.6/4.0

Activities and Societies: Finance Club, Delta Sigma PiSaint Edward’s University, Austin, TX Graduation: August 2001 Bachelor of Business.

Education record