Leslie B. Rose Iv, Mba Email & Phone Number

Houston, TX, US

• Investigate and evaluate to resolve complex coverage and damage issued to include preparing compete estimates of repair for the covered damages
• Collaborate with and may coordinate several vendors services such as contractors, emergency repair, cleaning services, and various replacement services
• Demonstrate an understanding of building construction principle with strong knowledge of claims handling procedures and a full knowledge of claim operations, procedures, and xactimate.
• Promotes claims customer service excellence by building empathy and passion for the customer service that meets or exceeds customer expectations
• Advocates business unit goals and objectives, ensuring alignment with broader claims functional goals throughout very large region

Houston, Texas Area

- Investigates claim damages and situation using internal and external resources. Investigation steps include speaking with the insured or other involved parties such as contractors, requesting and receiving a field investigation report, research on past claim activity, research on external websites for CAT event confirmation, and engaging vendors for.

Houston, Texas

• Strategically review client accounts, compare balances with ledger amounts and verify with financial statements
• Conduct analysis to detect errors regarding financial statements, verify compliance of client controls with established business rules and discuss findings with clients
• Generate database reports and queries to assist with reporting requirements by consolidating and analyzing daily production
• Successfully conduct quantitative analysis of financial data to assess potential risk, document findings and recommend mitigation action
• Repetitively lead in production, review work for compliance, accuracy of analysis, and overall quality in order to surpass client expectations and provide the best final product
• Identify potential solutions to client needs as requested

Flower Mound, TX

• Structured and implemented new programs and strategies in the area of training for new associates. Devised creative and cost effective incentives and morale-boosting programs (events and tiered awards structure).
• Actively managed and assessed incoming inquiries, provided valid responses and answers whenever possible and escalated to the manager as needed
• Active sales agent within portfolio, teller operations, staff development and customer service while maintaining effective communications between branch, center and upper management resulting in the awarding of.
• Maintained open communication with personnel and staff to address issues and make necessary adjustments; implemented solutions to address and eliminate common concerns on the part of the Attorney General and ensured.

Corinth, TX

• Contributed to branch earnings by facilitating new account production and aggressively working to achieve brand goals as assigned by branch Manager
• Maintained working knowledge of banking procedures and policies and teller duties; assisted customers and colleagues by providing assistance and instructions as needed
• Utilized support partners and resources to analysis, manage and resolve customer concerns and complaints; actively participated in all staff development efforts and participated in promotional and community association.
• Successfully met objectives by planning and implementing sound methods and processes and ensured timely submission of monthly reports to Upper Management

Lewisville, TX

• Responsible for customer outreach, cross selling financial products, and providing creative solutions to customer concerns; Delivered customer satisfaction scores of 97% month over month
• Helped coordinate recruitment events (15-25 new associates per event) that contributed to 90% of enrollment levels

Mba, Business Administration

Activities and Societies: DallasHR Organization

Bs, Kinesiology

Activities and Societies: Omega Psi Phi Fraternity, Inc.