Leslie Coleman Email & Phone Number

Memphis, Tennessee, Us

-Develop and manage a select group of clientele, contributing to the strategic growth and diversification of our business mix.-Cultivate and nurture relationships with potential clients, understanding their needs and pain points, and positioning Armstrong’s logistics, moving, and transportation services as solutions to address those challenges.-Collaborate closely with the operations team to facilitate smooth transitions for clients, ensuring a seamless and efficient moving process from start to finish.-Conduct post-move follow-ups with clients to ensure their satisfaction, address any concerns or issues, and gather feedback to continuously improve the quality of services provided by our team.-Provide diverse (WBENC) and socially responsible solution offerings to corporate clients nationwide.

Memphis, Tennessee, Us

-Carried out the same roles and responsibilities as Owner/Partner including financial planning and oversight, visionary leadership and strategic direction, business development initiatives and growth, and team oversight.-Served as the principal authority and primary point of escalation for diverse teams across the organization

Memphis, Tennessee, Us

-Led the Armstrong Huntsville team, a certified Woman Owned Business Enterprise (WBENC) specializing in full service/global corporate relocation.-Take responsibility for financial performance, including budgeting, forecasting, financial planning, and overall P&L while working collaboratively with the Board of Directions and leadership team to ensure the company's financial health and stability.-Provide visionary leadership and contribute to the overall strategic direction of the company, aligning business objectives with long-term growth and success.-Drive business development initiatives by identifying and fostering strategic partnerships, alliances, and collaborations that enhance the company's market position and revenue streams.

Memphis, Tennessee, Us

-Six-time recipient of the President’s Club Award, a prestigious award given each year to the salesperson(s) that experienced profound growth and outperformed their numbers from the previous year. One of the youngest salespersons to receive the award at the time of first receipt.-Develop and execute the overall sales strategy in alignment with company goals, overseeing sales teams to drive revenue growth and market expansion.-Collaborate effectively with other departments, such as marketing, operations, and customer service, to ensure seamless and cohesive moves resulting in customer satisfaction.-Oversee customer service team responsible for daily issues that arise between customers and clients. Ensured quality control, client retention, and acted as a point of escalation for any issues.

Memphis, Tennessee, Us

-Drive revenue growth by identifying and pursuing new business opportunities, cultivating relationships, and closing sales deals with prospective clients.-Build and maintain strong client relationships, serving as a trusted advisor and ensuring customer satisfaction through communication, responsiveness, and client accountability.

Memphis, Tennessee, Us

-Efficiently coordinate and oversee end-to-end relocation processes, ensuring a seamless and stress-free experience for clients by managing logistics, scheduling, and communication between all parties involved.-Lead and mentor a team of customer service representatives, ensuring exceptional customer support.-Develop and implement customer service policies and procedures, with a goal of enhancing customer satisfaction and resolving issues efficiently.-Act as the escalation point for complex customer issues, providing resolutions and ensuring customer concerns are addressed promptly and professionally.