Leslie Dinham Email & Phone Number

San Francisco Ca

A strategic, data-driven and analytical executive and consulting professional with 25+ years of experience developing strategies for retail and healthcare companies to drive revenue and business improvement. She prioritizes the customer experience, knowing that the companies that win are those that connect on a human level with their patients/customers. Winner of the Consulting Excellence Award, Leslie utilizes both business and technical skills to deliver successful change initiatives. Leslie consistently drives strategy to enhance digital/data insights capabilities in healthcare and retail and is uniquely experienced in attaining organizational alignment in order to accelerate and optimize results on large-scale transformations. She is a trusted partner whom clients request and refer often for additional projects.Reach Partners is a rapidly growing, woman-owned consulting firm serving global organizations, across the public and private sectors. Reach helps organizations Transform for Results. We work closely with our clients to deliver measurable and sustainable results, no matter where they are in their journey of crisis management or digital transformation.Our methodologies are rooted in powerful storytelling and road mapping to help clients operationalize their digital strategies and build sustainable results in an agile marketplace.The Reach team comprises prior sitting CEOs, CIOs, CFOs, and Senior Leaders, with decades of transformational experience. Our staff are trained SCRUM Masters, Product Owners, PROSCI-certified Change leaders, and more. We are deep in both Business and Technology subject matter expertise, helping you to adopt modern technologies.We leave our clients better than when we found them. We challenge ourselves and our Clients to:Dare to Do Better. Be Better.

San Francisco Ca

Managed design and launch of improved website for online retailer. Implemented enhanced functionality including subscriptions and pick up and defined multi-channel marketing strategy

San Francisco Bay Area

Focused on helping companies identify high value opportunities to improve business operations and drive revenue through analytics. I work with leading companies to solve business challenges including understanding customer behaviors and "pain points" across all touchpoints as well as operational issues such as inventory planning and management, supply chain, and replenishment. Known for my ability to collaborate with clients to identify opportunities, challenges and operational implications of transforming to a customer-focused, data and analytics driven organization. I work across a variety of industries including retail, financial services, insurance, consumer products, media and entertainment.

San Francisco Bay Area

Program Manager Managed large merchandising systems replacement project, coordinating deliverables and executing project plans across multiple software providers, internal IT, and business teams. Led teams that defined improved business processes, business and systems integration requirements, and executed user acceptance testing and conversion data validation.Program Manager ecommerce sales growth initiativeDeveloped digital strategy for major retail client seeking to enhance their e-commerce capabilities including warehouse management and order fulfillment. Worked closely with client sponsor to implement new team roles, streamline processes, improve the breadth and depth of product selection and enhance site and order fulfillment functionality. Delivered double-digit sales increases and elevated the e-commerce site to become the number one sales volume store in the company.

San Francisco Bay Area

Spearheaded cross-functional team that designed, developed, piloted and successfully launched a multi-channel customer loyalty program online and in 170 stores nationwide. This was the company’s number one strategic initiative and became a vital program driving customer engagement by providing a comprehensive view of customer behaviors, interactions, and preferences.- Defined new business processes, identified business requirements, developed training and communication programs to drive sales growth and sustain ongoing customer engagement. - Served as the lead on the executive steering committee, guiding discussion and facilitating conversations to define priorities and sales strategies for the customer loyalty program and overall customer experience.

San Francisco Bay Area

Aligned business objectives with overall Information Technology strategy. Directed successful execution of key strategic business and IT projects, and defined global IT governance model. Member of DFS Executive Board.•Managed integration of newly acquired company. Centralized merchandising operations into parent company including processes and merchandising systems. Implemented parent company software for warehouse operations, customs clearance and store operations. Developed and implemented global business processes to restructure IT from multiple regional organizations to one global organization.• Consolidated US and Singapore customer support centers to increase efficiency, provide global 24/7 support, and drive annual savings of $500k.• Managed team of project managers responsible for successful delivery of 9 key IT projects.• Managed $30M annual global IT budget.

Greater Atlanta Area

Managed staff of 15 project managers responsible for delivering new systems and system enhancements in support of business initiatives. Promoted 3 times in 6 years from Senior Consultant to Divisional Vice President.