Leslie Dunlap Email & Phone Number

Daleville, Alabama, United States

-Monitor and analyze KPI reports to track performance metrics, identify trends and inform strategic decision-making.-Administers the survey platform, Sogolytics, to track Net Promoter Scores (NPS) and collect actionable data, driving insights for continuous improvement and customer satisfaction.-Assists in executing the monthly marketing plan and promotions, contributing to the successful implementation of strategies and driving overall campaign effectiveness.-Develops and distributes updated monthly promotional materials to vendors and crafts targeted email communications for internal and external audiences.-Collaborates with businesses, schools, and charities to manage sponsorship and donation requests, while coordinating with Business Development Officers on local community events.

Daleville, Alabama, United States

-Developed engaging promotional materials using Adobe Creative Suite, effectively enhancing brand visibility and marketing efforts.-Designed a weekly internal newsletter, enhancing communication and engagement across the organization.-Designed and executed targeted email marketing campaigns, driving engagement and increasing conversion rates.-Managed and updated inLighten boards with rate changes and monthly advertisements, ensuring timely and accurate communication of key information.-Supported a range of events, including: car sales, golf tournaments, mergers and conversions, and Professional Development Day for over 400 employees, ensuring seamless execution and high levels of attendee satisfaction.

Ariton, Alabama, United States

-Developed and maintained positive relationships with a diverse customer base, resulting in ahigh rate of customer satisfaction and repeat business-Oversaw all aspects of daily operations, including inventory management, financial reporting, and employee scheduling, resulting in streamlined processes and increased efficiency-Created and executed effective marketing and sales strategies that increased customer acquisition and annual sales-Demonstrated strong leadership skills by effectively managing a team of 7 employees, fostering a positive work environment, and achieving high levels of employee engagement and retention using advanced leadership and coaching skills-Conducted market research and analyzed industry trends to stay competitive and identify new growth opportunities, resulting in the successful launch of 20 new products

Enterprise, Alabama, United States

-Oversaw 200+ real estate transactions per year, managing the entire transaction process and ensuring compliance with all legal and contractual requirements-Conducted proactive follow-ups with clients, agents, and vendors using project management skills and software tools to ensure all deadlines were met and documentation was received in a timely manner-Maintained meticulous records and files for each transaction, leveraging advanced record- keeping and document management software tools to ensure accurate and easily accessible information for all stakeholders-Delivered outstanding customer service using advanced communication and problem-solving skills to resolve issues and concerns promptly and professionally, resulting in high levels of customer satisfaction and repeat business

Dothan, Alabama, United States

-Conducted performance evaluations and provided feedback to employees, fostering a positive work environment and maintaining high levels of employee engagement and retention, utilizing advanced employee management and retention skills-Contributed to the achievement of sales targets and profitability goals, utilizing advanced sales and financial analysis skills-Provided exceptional customer service, resolving customer complaints and inquiries in a timely and professional manner, utilizing advanced customer service skills and techniques