Leslie Dutcher Email & Phone Number

Herndon, VA

K12 Insight works with more than 30,000 school administrators to strengthen the relationships that power education. Our custom solutions combine technology, research and expert training to help school leaders build trust and drive positive change in their local communities. Whether you're looking to survey your school community on important issues, or.

Reston, Virginia

• K12, Personal Admissions Liaison, August-October 2013
• Developed relationships with parents as an enrollment advisor and assisted in collecting all required compliancy documentation.
• Managed inbound calls and made outbound calls to families throughout the student enrollment process by utilizing interpersonal and product knowledge skills.
• Completed Admissions Conferences with applicants, which included verifying data and explaining school specific policies in detail.
• Recorded all communication and contact data on a timely basis with accuracy including detailed notes into the Customer Relationship Management tool.

Herndon, Virginia

Managed the daily operation & oversaw productivity of a 10 member customer service team. Ensured team operated within audit compliance & contractual requirements for a global billing & payment processing service, Travel Agency Commission Settlement, in all travel business service lines (hotel, car rental, cruise, meeting & conference, & tour companies)..

Herndon, VA

Ensured efficient and courteous customer service through telephone, email, web access and personal contacts. Resolved routine and unique customer questions and complaints, referring complex issues to higher levels. * Served as liaison among customers, management and Product and Business Development, Finance, Operations, and Project Management teams.*.