-Responsible for the program planning/execution of the MuleSoft Global Services team’s post-acquisition integration into Salesforce Customer Success Group (2H 2022), including building key stakeholder relationships within both MuleSoft and Salesforce, supporting change management and comms planning, facilitating engagements with Global Leadership and track leads, and managing timelines/project plan-Responsible for program planning/execution of MuleSoft Global Services Strategy across six key pillars, partnering with Global Leadership and field teams on bringing the strategy to life -People Leader for the MuleSoft Global Services Strategy, PMO, and Data Analytics Team (1H 2022) including expanding the team with new hires, implementing enhancements to the intake and sprint planning process, and evaluating strategic direction for the future of our team’s offerings -Took on AMER Business Operations Manager role, including acting as a liason between Operations and field teams, facilitating monthly meetings with each Operating Unit’s leadership teams, pulling analytics and highlighting key takeaways for leadership, managing approvals and escalations, and building morale and trusted relationships to support the AMER Ops team members (coverage for six months while colleague was on leave)

-Played key role in complex systems migration, including field readiness, enablement support, data cleanliness, change management, comms support, partnership with stakeholders across various teams, leadership alignment, and hypercare support-Managed day-to-day execution of project implementation, while ensuring on time/on budget delivery and adherence to governance throughout the duration of the project -Established and maintained trusted advisor relationships with various cross-functional technical and business stakeholders -Supported creation of project deliverables, coordination of UAT with end users, and delivery of executive status reports -Leveraged business process knowledge and expertise to drive improvements, implement solutions, and track progress

-Led new client implementations of Audience Studio DMP and manage the project execution, internal team workflow, and client relationship for multiple projects at one time -Consulted on client solutions, optimal implementation setup, strategic use cases, and marketing initiatives-Coordinated efforts across technical, strategic, project governance, and analytics functions during product implementation to optimize client success, as well as interfaced with various client resources from C-level to technical resources to day-to-day project teams-Owned project plan creation and maintenance to ensure all deadlines are met on time and on budget -Development and ongoing maintenance of documentation repository for new processes, templates, and best practices to ensure consistency and project governance across PM team -Creation of cross-training onboarding and certification program for Audience Studio Project Manager team, as well as leading multiple candidates through the program to success -Consistently earned high customer satisfaction scores and positive customer feedback across engagements

-Served as primary client point of contact and managed client relationship for all campaign-related strategy, initiatives, and day-to-day execution for large clients, including Home Shopping Network, Sally Beauty, Disney Credit Cards, and Disney Destinations -Led three campaign teams to execute all campaign activities, including production, quality assurance, segmentation, deployment, and technical projects on time and with over 99% accuracy -Managed campaign workflow for client teams to ensure that all deadlines were met, campaign activities were carried out efficiently, issues were solved, and emails were deployed accurately and on time-Onboarded new client to Salesforce Marketing Cloud, including building processes, documentation, and training to ensure client had a smooth transition experience -Implemented improved campaign processes to gain efficiencies both internally and externally -Prepared and delivered client presentations on campaign analytics, process tutorials, key performance metrics, and strategic recommendations-Consistently held high accuracy rate and client satisfaction ratings with clients

-Managed S.P. Richards’ relationship, programs, funding negotiations, budget, and strategy with HP, the company’s largest vendor, with Merchandise Manager -Created, designed, executed, and analyzed results for all promotions to grow HP sales with S.P. Richards’ customer base of independent office products dealers-Led cross-functional team to build a standardized internal process for implementing a deviated pricing program, and piloted the execution with HP’s Big Deal pricing program-Played a key role in SPR's automated marketing program, including campaign theme creation, SKU selection, collateral creation (web banners, flyers, and social media scripts), and analytics for weekly email campaigns directly to end users -Headed S.P. Richards’ preparation for the implementation of the HP Authorized Partnership Program during 2013, which included segmenting the customer base, working with the IT team to update internal systems, training the sales teams, building processes for implementation, and continuously tracking revenue at risk and impact on business for the executive team, resulting in the protection of millions of dollars for SPR-Led technology category customer communication revamp initiative, resulting in a more consistent look and feel of eblasts, more meaningful content, a better understanding of target customers, more cohesive pricing strategy, and heavier focus on analytics (including sales and open/click thru data)-Created selling sheets, designed/maintained website, presented on internal and external webinars, and provided in-depth monthly business analysis for executive management-Promoted from Merchandise Marketing Manager to Senior position in October 2014

- Responsible for managing 150+ emerging growth accounts in the Pacific Northwest for servers, storage, and networking, through collaboration with channel partners and extended field specialists to strategize, prospect for new accounts, build relationships with customers, and overachieve revenue goals- Experience handling customers and processes in several different business models, including indirect through the channel, transactional direct, and global direct/indirect- Skills/duties include quoting, building configurations, pricing support, pipeline management, forecasting, lead generation, relationship building across various audiences, partner support, and growing opportunities from inception to close

-Responsible for the design and preparation of collateral and presentations for major clients, such as Wal-Mart and Sam's Club