As a seasoned business operations and finance leader, I specialize in launching and revitalizing businesses within the financial services sector. With a career marked by building high-performing cultures and delivering market-impacting solutions, I thrive in roles that demand agility, strategic foresight, and a deep understanding of market dynamics, competition, and risk.Key to my success has been my ability to turn siloed operations into cohesive, collaborative teams. I've repeatedly demonstrated my aptitude in navigating companies through challenging landscapes, achieving sustainable growth, and reaching pivotal profitability milestones.A significant portion of my career has been dedicated to building businesses from scratch. As a master multitasker, I've led initiatives for new product and service launches, ensuring seamless operations and sustained team engagement. Developing young talent into seasoned professionals has been a hallmark of my leadership, resulting in low attrition rates and consistent operational effectiveness.In my most recent role as Managing Director, I brought a comprehensive perspective to managing all aspects of the organization – from sales and marketing to customer service, HR, legal, and IT. My focus has been on fostering a motivated workforce, achieving near-perfect retention rates through a pandemic, and maintaining high customer satisfaction.My expertise extends to:• Leading and growing startups, scaling businesses from millions to billions in assets while managing large, diverse teams.• Overhauling brand strategies and operational processes, leading to substantial revenue growth and market expansion.• Navigating economic downturns with strategic resource allocation, ensuring team and operational resilience.• Developing and implementing comprehensive business strategies, enhancing loan origination processes, and driving market expansion in both B2B and B2C sectors.My approach to leadership during the pandemic has been one of adaptive change management, creating flexible roles to meet dynamic market conditions and fostering a culture of innovation and loyalty.I am passionate about mentoring, the power of giving stretch assignments, and providing the tools necessary for the team members to reach their full potential.I enjoy representing my organization and offering insights and knowledge through speaking engagements, podcasts, and board participation, leveraging my expertise in P&L management, risk management, and customer engagement strategies.
Silver Hill Capital
View- Website:
- commercial.silverhillcap.com
- Employees:
- 43
-
President And CeoSilver Hill CapitalMiami, Fl, Us -
Managing DirectorSilver Hill Funding Aug 2015 - PresentCoral Gables, Fl, UsAt Silver Hill Funding (a Bayview B2B/B2C company), I spearheaded the launch and growth of a small balance commercial platform, serving both small business owners and investors (national). As employee number one, I lead the creation of the product to building a robust origination platform, backed by a solid infrastructure and superior customer support. Key aspects included originations, underwriting, diligence, and funding, while synergizing with internal partners from HR, legal, and IT. My tenure saw substantial growth during 2018 and 2019, and we were on target for impressive results in 2020 until the pandemic struck.Key Highlights:🔹 Directed a high-performance team of 6 senior leaders and a workforce of ~130, reporting directly to the CEO of Bayview. In 6 months moved from business plan to the implementation of B2B and B2C strategies, revitalizing and scaling a dormant brand to $100M in monthly production.🔹 Led the business from its startup phase to originate a total of $1.8B in loans since inception, with an notable $200M in the current fiscal year, under my stewardship of a $30M P&L.🔹 Navigated the pandemic and challenging market with agility, maintaining a full staff during a 9- month operational hiatus. -
Senior Vice PresidentCommunity Loan Servicing, Llc Apr 2012 - Aug 2015Coral Gables, Florida, UsI was promoted to lead a team of 4 with oversight of 20 across 3 departments to implement end-to-end business practices in accordance with new regulations established post-recession. As a change leader I optimized operational efficiency in project management, vendor management, and process engineering. Key Highlights:🔹 Reduced manual touch points and redesigned service model to substantially improve customer satisfaction, driving technology integration and improving agility, responsiveness, and upstream issue resolution. 🔹 Developed 4 supervisors and managers into top-performing senior leaders through advanced coaching and mentoring and transforming siloed organization into a collaborative team. -
First Vice PresidentCommunity Loan Servicing, Llc May 2010 - Apr 2012Coral Gables, Florida, UsIn this role I led a team of 2, overseeing a total of 10, to establish the infrastructure to facilitate special servicing for lenders and nationally chartered banks. Please see summary of promotion above. -
Avp Integration ManagerBayview Asset Management, Llc Jul 2007 - Jul 2008Coral Gables, Fl, UsTapped to rapidly establish a Denver office in 60 days, scaling the team from 6 to 100 employees to support West Coast loan operations. Following significant success, I was entrusted to lead expansion in Europe, developing a business case, assembling teams, and driving market entry into 2 European regions with focus on loan origination and servicing. Established operational infrastructure and instituted industry best practices for enhanced performance. -
Operations Manager - CorrespondentSilver Hill Financial Sep 2004 - Jun 2007Coral Gables, Fl, UsLed operations for fueling business growth by forging partnerships with 50+ large and small correspondent banks for turndown loan referrals. I trained sales teams, established private-label branding infrastructure for our partners, and streamlined back-end operations and processes for optimal customer experiences. Leveraged the operation’s high-margin nature by capitalizing on the banks’ existing customer bases and lending restrictions. -
Call Center ManagerMercantile Commercebank (Amerant) Sep 1998 - Aug 2004Managed inbound and outbound call center channel. Supported private banking, online banking and 12 banking branches. Instrumental in scaling organization from 3 to 50 with a large customer base in South America.
Leslie E Smith Education Details
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Nova Southeastern UniversityInternational Business -
Florida International UniversityInternational Relations
Frequently Asked Questions about Leslie E Smith
What company does Leslie E Smith work for?
Leslie E Smith works for Silver Hill Capital
What is Leslie E Smith's role at the current company?
Leslie E Smith's current role is President and CEO.
What schools did Leslie E Smith attend?
Leslie E Smith attended Nova Southeastern University, Florida International University.
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