Leslie Fitzpatrick Email & Phone Number

Vacaville, Ca, Us

Davis, California, Us

Us

- Implemented excellent time management skills alongside proprietor to execute Accounts Receivable, Accounts Payable, reconciliations, and payroll tasks.- Was dedicated to providing detailed and sincere support and guidance to customers.- Provided detailed and organized administrative support to the business by answering phones, emails, and writing newsletters to clients.

Austin, Texas, Us

- Successfully managed 200+ Solar Projects, working with customers, and partnered cross- departmentally to problem solve and advocate for timely results on customer projects.- Selected by leadership to warmly on-board new hires, coach through phone calls with customers, empower to navigate escalated situations, guide effective strategies for interdepartmental collaboration, and provide constructive feedback for areas of growth.- Oversaw extremely high volume of customer calls and emails, thoughtfully listened to customer feedback, identified repeat questions and concerns, and proactively communicated relevant feedback for Leadership to review and implement.

Oakville, Ca, Us

- Managed the winery calendar to schedule guest visits, events, candidate interviews, and team functions. - Collaborated with Events Managers to field event requests, vendor communication, and help prepare the winery for events. - Built relationships with new and returning winery patrons, communicating the mission and legacy of Promontory through email and phone calls.

- Acted as a liaison to California wholesale and out-of-state distributors, providing exceptional service and carefully managed each relationship. - Worked closely with the sales team to assist with hospitality needs and sales generation. - Communicated and reserved guest experiences at the winery, including events, visits and tastings.- Effectively managed Accounts Receivable, Accounts Payable, and bank reconciliations in a timely manner. - Maintained accurate and comprehensive knowledge of inventory records, conducting regular inventory evaluations.

- Collaborated with Membership Team to manage and offer special allocations, as well as review payment and billing procedures directly with customers.- Coproduced invitations to member-only events, as well as enact outreach procedures both over email and phone to share event opportunities and actively secure RSVP’s. - Maintained a current and comprehensive knowledge of all Wine Club products and services, which included managing inventory for all 51 domestic and international wines.

Burbank, Ca, Us

- Acted as an extension of the management team, functioning as a visible leader at the Resort working extensively with Guests, Cast Members, and Managers to fulfill operational goals and the Disney brand. - Coached, empowered, and supported Cast to provide their best performances, dress and behavior, as well as encourage consistent improvement and growth.-Ensured day-to-day operational excellence, teamed up with Cast and other leads to create a seamless operation and provided excellent Guest service.

Burbank, Ca, Us

-Delivered daily Guest Service in a Fortune 100 company by providing each Guest with a personalized experience, using storytelling to connect with Guests and represent the Disney brand.-Proactively approached several hundred Guests daily to offer unique and magical photo opportunities, taking Guest’s ideas and vision for their photo into consideration in order to create a memorable moment. -Engaged Guests to connect with the Disney brand by having them interact with the stories they most related to within the Resort, promoting the a sense of timelessness and optimism.

Burbank, Ca, Us

-Learned the high standards of Guest Service of a Fortune 100 company.-Partnered with multiple departments to ensure quality Guest experiences.-Assisted and met the needs of several hundred Guests in high volume areas daily.

Eugene, Or, Us

- Acted as an ambassador to the University of Oregon, helping alumni to reconnect and strengthen their relationships with the University.- Implemented customer service skills and experience to create meaningful relationships with constituents of the University including alumni, parents, and friends of the University by conducting stewardship and fundraising phone calls.- Participated in effective alumni outreach efforts to contribute to fundraising success of $600,000+ donations for academic programs and contacting 100,000+ University constituents.

Eugene, Or, Us

- Collaborated with the Director of Alumni Relations and University of Oregon Alumni Association staff to identify opportunities for alumni involvement.- Managed and led tours for alumni, reengaged alumni post-tour, and worked with the Director of Communications and UOAA staff to meet alumni marketing requirements. - Worked with Director of Communications and marketing interns to keep Student Alumni Association brand and extensions of its brand unified and represented throughout all alumni events.

San Francisco, California, Us

-Attended depositions and prepared deposition extracts for the attorneys, including depositions of experts and persons most knowledgeable.-Prepared a medical summary used during a mediation for a personal injury case. -Attended ABOTA certified seminars co-hosted and hosted by a partner of the firm discussing the importance of the maintenance and use of civility in law and the use of the Evidence and Trial Wheel, originally developed by a partner of the firm. -Was selected to shadowed a JAMS Arbitration, Mediation, and ADR services mediator during a mediation session due to my experience with conflict resolution and my interest in improving my mediation an consulting skills.

Memphis, Us

-As a result of leadership, interpersonal and counseling skills, was elected to act as the representative of the chapter to University administration, members of the Fraternity and Sorority Life, and the local community. -Through innovative initiatives to maintain a positive relationship with National Kappa Delta, chapter advisors, chapter alumnae, the campus community, parents, and the media, the image of the chapter was benefited and improved. -Using leadership and team building skills, managed chapter officers and aided them in their responsibilities to ensure that the chapter ran efficiently and effectively.

Memphis, Us

-Was elected to this position due to strong interpersonal and conflict resolution skills to mediate internal conflicts between chapter members with extreme confidentiality. -Used counseling skills during meetings to discuss member’s actions towards themselves and other members, and through thought and guidance, helped them find a solution to the problem caused by their actions. -Chaired the risk management committee of the chapter.-Used careful and unbiased determination in the assessment of risk involved with disciplinary action related to unethical behavior, decided on disciplinary actions, and delivered the decision to the member in question.

Bachelor Of Arts (B.A.), Sociology Major

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