Entering and verifying data accurately and efficiently using various data entry methods.Organizing and maintaining electronic and paper-based records and databases.Handling confidential information with discretion and adhering to data protection regulations.• Generates reports and documents (Costing, PurchaseOrder, Freight Charges, ADN, etc.)• Present documents and gets approval from the Manager and Director (Costing, Purchase Order, Freight Charges.)• Assisting with general office tasks as needed.Generating reports and extracting data as needed to support business operations and decision-making.

• Customer Support: Provide first-line support and assistance to end-users or customers by addressing their IT-related inquiries, issues, and requests.• Incident Management: Log and categorize incoming incidents, service requests, and problem reports in a ticketing system.Prioritize and escalate issues as necessary.• Technical Troubleshooting: Diagnose and resolve hardware, software, and network issues through phone, email, chat, or in-person interactions.(example: Network equipments, computers, printer,scanner,CCTV, foot counting cameras, redux machine, etc.)• Password Resets: Assist with password resets, account unlocks, and access requests for various systems and applications.• Software Updates: Assist with software updates, patches, and system upgrades.• Network Connectivity: Troubleshoot network connectivity issues, including problems with Wi-Fi, LAN, or VPN connections.• Documentation: Keep detailed records of incidents and service requests, documenting the steps taken to resolve issues and any workarounds applied.

Providing first-level technical support to customers via phone, email, or chat channels.Diagnosing and resolving software, hardware, and network-related issues promptly and effectively.Escalating complex issues to appropriate teams or higher-level support as needed, while ensuring timely resolution.

Participating in all phases of the software development lifecycle, from requirements analysis to deployment.Collaborating with cross-functional teams to translate business requirements into technical solutions.

•Create sales reports \ Daily, Weekly, Monthly, Quarterly and Yearly)• Provides commission computations for every lot sold (Company President, Joint Venture Partner, Senior VP,Brokers, Salespersons and Agents)• Provides assistance to our salespersons needs (ex. Lot Availability Map, Product Pictures, Updated lot prices)• Facilitate weekly/montly agent recruitment program.• Facilitate marketing and branch activities.Managed daily administrative tasks, including answering phones, responding to emails, and processing paperwork.Provided exceptional customer service by addressing inquiries and resolving issues promptly and professionally.