Leslie Gonzalez Email & Phone Number

Atlanta, Georgia, Us

Wizards of Ops is the best Slack community for operations professionals to gather, question, and share their expertise. With over 800 members and 350 companies represented, WizOps functions as a community to get advice, accolades, and dive into the sorcery of everyday operations conundrums. As a bonus, the WizOps community is ops-only, making it easier for our members to do good work and get the job done.

Aaryn McCutchan LCC is a company providing strategic advising and operational support to small businesses that are looking to grow, thrive, and function in a socially-minded way.

Endeavor TBD is an operational consulting company that specializes its services in operations advising, project management, staffing and training, talent development, and organizational infrastructure. Led by alumni from the Goldman Sachs 10,000 Small Businesses program, the company works with its clients to implement local transformation, national impact, or global reach.• Oversee up to 4 projects and teams at a time and ensure progress toward project goals, offer support and troubleshoot for project-related issues, and conduct weekly check-ins and evaluations. • Develop operational improvement strategies and recommend cost-effective solutions to operational challenges.• Determine the scope, schedule, and budgets of operational improvement initiatives and oversee the implementation of operational improvement strategies.• Track project progress and deliverables, organize meetings, and define agendas. • Develop documents and graphics needed for the project including meeting agendas, presentation boards and slides, excel sheets, etc.

New York, Ny, Us

HUMAN Security is the world's largest fraud sensor network. The company protects the largest enterprises & internet platforms from bad bots. Top Forrester Vendor. Know Who's Real. Low False Positives. Named one of TIME100's Most Influential Companies of 2023.• Implement and support human resources programs, processes, and workflows across the employee lifecycle including recruitment, onboarding/offboarding, data management, engagement, compliance, and labor relations for a start-up of 500+ employees.• Champion collaborative cross-functional relationships with Talent Acquisition, IT, Payroll/Accounting, Finance, other teams, and hiring managers to support recruitment and onboarding processes by opening requisitions, templatizing and integrating systems, coordinating schedules, updating, preparing, and sending welcome packets, and ensuring high level of customer service across processes• Develop human resources solutions by collecting and analyzing information through the distribution of quarterly engagement surveys, preparing executive and management reports summarizing data and trends, and recommending appropriate courses of action• Conduct audits on human resource information systems to ensure data accuracy for compliance purposes and work on special projects that nurture process improvements that tackle identified issues.• Oversee compliance training platform and own the launch of the harassment prevention training company-wide• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Los Angeles, Ca, Us

Alliance is one of the largest nonprofit public charter school networks in the US, operating 28 tuition-free middle and high schools in LA communities that are systemically oppressed. Schools have been recognized among the best in the state and nation by the U.S. Department of Education (DOE), the CA DOE, U.S. News & World Report. • Managed operational functional areas, including attendance, nutrition, safety/emergency response, scholar health, compliance reporting, and internal program reviews for network of 28 nonprofit charter schools with 13k+ students • Partnered with Director of Business Operations to drive day-to-day operations, including operational business reviews, and process improvements; collaborated with cross-functional teams to design processes and implement strategic initiatives that enhanced operational efficiency and workflows• Designed data collection tools and trained operations staff on use, increasing data collection rate from 70% to 90% and securing community eligibility provision (CEP) funding; created dashboard and monitored progress• Interfaced monthly with school teams of 5, including business managers and operational associates; handled monthly reporting, coordinating with each school prior to submission to DOE• Opened nutrition hubs to feed students during COVID-19 lockdown, delivering over 1M meals; analyzed performance metrics and vendor orders to identify overages and negotiated new contracts, generating $200K• Secured state waivers to improve accessibility to nutritional resources; trained staff on communication tactics, boosting community awareness and utilization of program by stakeholders• Overhauled communication procedures, authoring/presenting submission procedures, reviewing/finalizing submissions, and monitoring viewership analytics; collated feedback to improve content relevance and accessibility• Reviewed audit process with DOE analysts; conducted practice audit, reducing corrective actions and fines by 65%

Los Angeles, Ca, Us

Managed daily school operations. Triaged inquiries and requests from 550 students, families, 50+ staff members, vendors, and guests. Inventoried, ordered, organized, and distributed supplies and materials. Improved attendance through implementation of robust parent notification system, parent-administration meetings, and parent shadowing for students with chronic absenteeism. Organized discipline data analytics to report behavioral trends and recommend better resolutions to student conflicts.• Managed daily school operations by triaging inquiries and requests from 550 students and their families and 50+ staff members, vendors, and guests SKUs• Implemented a robust parent notification system, parent-administration meetings, and parent shadowing for students with chronic absenteeism, improving attendance by over 2%• Tracked/analyzed discipline data to report behavioral trends and recommend better resolutions to student conflicts• Decreased nutrition expenditure by $135K through performance data analysis and process improvements; documented performance metrics and identified trends and overages, adjusting vendor orders according to data variances and reducing overages; slashed extraneous spend by preserving state reimbursements for meals served• Boosted student enrollment by 8% year-over-year, increasing funding and enhancing school reputation; spearheaded marketing campaign through word-of-mouth, flyers, radio advertisements, and campus installations; consulted with prospective students and parents at school fairs and open houses; conducted enrollment and orientation sessions to assist families with documentation and questions

Los Angeles, California, Us

The Youth Policy Institute is a not-for-profit research, evaluation, and policy center dedicated to improving the well-being of vulnerable youth and their families. Working with governmental agencies, institutions of higher education, and community-based organizations, YPI assists communities to identify and implement appropriate evidence-based programs that support the positive development of children and youth.• Surveyed student body to facilitate enriching extracurricular programming tailored to their interests• Increased participation and enrolled 120 students to the after-school program by speaking to parents, hosting club fairs, and assembling opportunities for meet & greets with the staff members• Created weekly lesson plans for all clubs that culminated in a showcase for parents and staff members• Collaborated with other enrichment instructors and their students to plan interdisciplinary content and events• Teamed up with community members and businesses to attain donations, exchange services, and opportunities for student internships• Conducted daily operational duties such as attendance, meal service, and equipment inventory• Fostered positive relationships with school personnel and families to better communicate students’ progress.

WE CAN promotes educational advancement and opportunities on all levels, including one-on-one instruction in reading and mathematics, with an emphasis on critical thinking; computer skills development, and life skills management. WE CAN works help to build bridges between various communities by engaging parents, families, students, schools, and community partners to raise youth to be successful citizens in a multicultural society and global marketplace.• Assessed grade school students in subjects such as English and Math in order to create a personalized curriculum • Scheduled and provided one-on-one tutoring sessions for 10 students 2x a week• Communicated with parents about the educational level of their students and presented their progress on a monthly basis

Los Angeles, Ca, Us

UCLA Housing Services exists to provide residential resources to students so they may experience university life fully, enjoy convenience, and a sense of community. Front desk employees provide services for the students and guests such as fulfilling requests, general maintenance, and concierge assistance. • Fulfilled hiring plans by staffing, onboarding, training, and executing workforce management for a team of 30+ employees in charge of operations at the largest dormitory complex on campus (2000+ students)• Orchestrated interdepartmental communications between front desk, catering, facilities, and maintenance to resolve customer complaints, service requests, and complete ticket lifecycle• Liaised with department heads on a monthly basis to review policies, guidelines, and procedures regarding student services and find automation opportunities whenever possible and produce efficient systems• Organized execution of hotel management services during the summer including room reconfiguration, registrations, and concierge services to conference groups of up to 1000+ different people a day