Directed the Human Resources function of Academy Mortgage. Developed effective human resource programs to achieve strategic business goals and operational objectives. Consulted with employees and managers regarding employee relations, performance management, employment law, policy and regulatory compliance, and employee development. Directed the ongoing activities of an eight-person team to efficiently and effectively deliver quality services to more than 1,800 employees in branch and department locations across 28 states. • Established a full-service, in-house Human Resources team. Finalized implementation of ADP HRIS platform and an online Form I-9/eVerify system; developed corporate policies relevant to a multi-state employment environment; revised HR processes and practices; integrated online personnel filing systems. • Developed and implemented a formal performance appraisal process including appraisal forms, job aids and leadership of corporate culture change. • Directed a project to write 300+ job descriptions as part of a project to create a company-wide compensation structure. Evaluated FLSA exemption status for all positions and assigned appropriate job grades to ensure market and internal equity. • Administered hiring processes through period of strong company growth (50% headcount increase in three years), while maintaining stellar, company-wide service levels. • Partnered with corporate training department to develop an interviewing workshop for Academy managers, teaching best practices and Academy processes for candidate interviewing and selection. • Developed a comprehensive HR self-audit program which involved reviewing different areas of HR responsibility. (Hiring, I-9/eVerify, Separation and Personnel File).

Position held concurrently with Managing Director, Human Resources ad Staff Development at Beneficial Financial Group.Achieved enterprise and corporate initiatives through effective implementation of HR practices and programs. Ensured proper business practice and compliance with federal, state and local regulations by administering corporate policies and procedures.• Standardized HR processes across seven affiliated companies, including creating a uniform policies manual, standardizing HRIS and payroll systems, and improving HR procedures in accordance with industry best practices.• Consulted with executives and HR personnel across the enterprise to standardize employee programs in an environment of shared resources.• Assumed HR responsibility for a newly created affiliate company, for the majority of 2010.

Achieved corporate initiatives by consulting with employees, managers and executives to provide innovative HR solutions in alignment with identified needs. Directed HR operations and maintained progressive HR processes, information systems and software. Developed annual business plan and budget. Ensured proper business practice and compliance with federal, state and local regulations by administering corporate policies and procedures.• Wrote and published comprehensive Human Resources Annual Reports to improve awareness and utilization of HR services and to promote the value of the HR function.• Designed, secured executive approval and implemented low cost employee benefits to improve morale and employee engagement. • Performed compensation analysis and devised a plan for rewarding top performers while staying within salary budgets and aligning employee efforts with corporate objectives.• Designed and implemented a comprehensive team-building intervention and ongoing team-development program for Customer Operations department.• Planned and coordinated two large-scale corporate reductions in force, in alignment with new corporate mission and business models.

Consulted with executive and departmental teams regarding employee development, competency-based initiatives and performance management. Evaluated and recommended ongoing training options to support changing industry, technical, customer service, and new employee needs.• Developed and implemented company-wide Organizational Talent Review. Aligned department results with employee performance, employee development initiatives and upcoming business plans.• Directed and advanced the Leadership Certification Program, which facilitated the development and progression of high-potential employees.• Implemented a new performance evaluation system and administered company-wide performance evaluation process. Improved differentiation among top performers by implementing employee-level objective setting and 360-degree performance feedback.• Chaired the most successful Charitable Giving Campaign in company history, raising $65,000 in employee donations to benefit United Way of Salt Lake and Community Health Charities.

Directed training, recruiting and human resource development functions for 200-employee customer service call center. Provided leadership and direction for 8-member staff of trainers, content developers and human resource generalists. Consulted with call center technology and customer service teams to assess and identify training needs. Assisted in tactical and strategic planning efforts as a member of the center’s senior management team.• Supervised all training efforts to support call center integration of five major affiliate banks; created custom training modules detailing each affiliate's policies, procedures and product-service offerings.• Oversaw employee training and integration during period of rapid expansion (over 200% growth in four years).• Directed ongoing culture-building program within department.• Developed comprehensive new-employee orientation manual.• Spearheaded “Dialogue Smarts” management initiative, developing skills to improve internal communications.