Leslie Ward Email & Phone Number

Greater Pittsburgh Area

Work closely with national accounts to recruit consultants and full time employees.

Greater Pittsburgh Area

Work closely with partner firms and clients to recruit and place IT consultants and handle day-to-day operations.• Search databases for qualified candidates, solicit their availability, interview and arrange placement with client/partner firms• Created formula-driven time/activity sheet decreasing errors by 35%• Process paperwork for new W2 employees• Oversee maintenance of consultant database, cleanup, updating and functionality• Track consultant timesheets, process for payroll and reconcile against billings• Ongoing interaction with consultants

Pittsburgh, Pa

Worked directly with CEO to provide day-to-day support of strategic ventures.• Standardized, generated and administered service agreements.• Created and maintained contract database to facilitate tracking and contract status.• Revised existing product sheets and created new comprehensive marketing brochure.

Pittsburgh, Pa

• Coordinated and participated in QoLT Foundry's presence at the Consumer Electronics Show in Las Vegas. QoLT Foundry is the commercial arm of the Quality of Life Technology Center at the Robotics Institute of CMU.

Pittsburgh, Pa

Responsible for day-to-day operations and administration of CombineNet’s global sales organization and CombineMed, a joint venture with the University of Pittsburgh Medical Center (UPMC). Supported 12 sales representatives.• Standardized, generated and administered proposals and fee schedules. • Created contract database to facilitate tracking and contract status. • Administrator of Oracle’s Siebel CRM OnDemand: Implemented and provided ongoing customization, training and administration for sales, helpdesk and partners.• Generated various reports for executive staff: pipeline, bookings, quota, etc.• Resolved $1.5MM in aged receivables over 10 months, some in excess of 2 years in arrears.• Worked with CEO and executive staff on Board meeting preparations.• Assisted Finance with Fixed Assets reporting and Audit preparation.• Worked with marketing to develop collateral and website for CombineMed.• Helped design and manage web-based supplier network for CombineMed.

Pittsburgh, Pa

Worked with the VP of Sales and members of the Sales management team.• Responsible for generation and validation of all sales reports, metrics, forecasts, and assisting with proposals in support of sales efforts. • Acted as liaison between sales department and other departments across organization• Responsible for administration of various systems such as CRM, web conferencing, etc. • Provided executive support to the Chief Executive Officer in the form of presentations and packages for the Board of Directors.

Greater Pittsburgh Area

Responsible for the day-to-day operation and administration of Independent Pharmacy Sales. Direct reports included 5 sales representatives and 3 support staff. • Oversaw $1.5M legacy hardware sales group.• Streamlined contract process which decreased contract issuing time by 25%.• Selected and managed implementation of SalesLogix ($68K CRM package).• Administered Software Gift program for technical and higher-education pharmacy schools.• Audited customer database resulting in $40K worth of revenue not previously billed. • Administered implementation and rollout of next generation technology from a sales perspective.• Coordinated efforts of Product Management and Support to ensure client satisfaction.

Greater Pittsburgh Area

Responsible for support of the sales organization. • Standardized policies and procedures for sales organization• Issued and administered contracts. Hired/trained Contracts Administrator to assume duties• Tracked all bookings and reconciled commissions• Assisted Finance with collections. Decreased aging report by 75%. • Handled all sales calls to 800#. Hired and trained Inside Sales Representatives to assume duties.• Helped integrate five acquired products and customer bases into sales organization.• Assisted in coordinating and overseeing move to new corporate facility.

Greater Pittsburgh Area

Established and maintained relationships and agreements with partners as well as coordinated and managed day-to-day Sales Operations activities.• Formalized Memorandums of Understanding (MOU) into partnership agreements• Coordinated application for Premier partner status with IBM and Oracle.• Evaluated and pursued relationships with various systems integrators.• Monitored contractual obligations and generated Statements of Work.• Coordinated receipt of Purchase Orders and invoicing by Finance.

Greater Pittsburgh Area

Managed day-to-day activities of 8 in house and international customer/sales support staff.• Established price list and inventory for non-stock items (faceplates, cables, etc.) that generated over $7K in 6 month period.• Interfaced with factories in Warrendale and Ireland to expedite critical orders.• Main contact for Return Merchandise Authorization (RMA) database conversion issues.• Managed RMA process. Worked closely with Technical Assistance Center (TAC).• Formalized and enforced repair costs for customers without support contracts. Generated over $100K in revenue in 6 months.• Streamlined and administered Professional Services order process. Increased revenue by 50%.

Greater Pittsburgh Area

Corporate contact and sales administrator for Latin America and Canada. • Generated over $300,000 in revenue through development of Latin American University Seed Program.• Produced bi-monthly newsletter for Latin American distributors.• Ensured and facilitated timely and accurate shipment of orders.