Leslie Jones Email & Phone Number

Douglasville, Ga, Us

Developed and established comprehensive IT policies and procedures, resulting in a 100% compliance rate with industry standards and regulationsCollaborated with upper management and departmental leaders to identify and address operational inefficiencies and process improvementsConducted comprehensive reviews and assessments of architecture design, implementation, testing, and deployment needs to identify project requirements and costs, resulting in a 25% improvement in project timelines and budgetsIdentified opportunities for application optimization, redesign, and development, resulting in a 15% increase in application performance and user satisfactionUtilized technical skills in project management software, IT security protocols, and cloud technologies to ensure optimal system performance and security

San Francisco, California, Us

Supported the Pardot product organization at Salesforce by compiling, analyzing, and tracking product adoption metrics to stakeholders, resulting in a 20% increase in product adoption ratesEnhanced existing and established new processes for product adoption, reducing onboarding time by 30% and increasing user satisfaction by 15%Led the successful migration of multiple users from one highly secure authentication system to another with little to no downtime, ensuring uninterrupted access to critical business applicationsDefined and communicated product adoption best practices to multiple stakeholders, resulting in a 25% reduction in support requests and increased productivityCollaborated with product management and determined best practices and internal communication strategies for key product adoption initiatives, resulting in a 15% improvement in user engagementUtilized technical skills in data analysis, project management software, and internal communication tools to drive operational efficiencies and achieve business goals

Jacksonville, Fl, Us

Conducted market research and competitive analysis to identify market opportunities and develop product positioning and messaging, utilizing tools such as Google Analytics, Tableau, and Salesforce CRMCreated and delivered product education materials, including webinars, product demos, and training sessions for internal and external stakeholders, resulting in a 30% increase in user engagement and a 20% reduction in support requestsDeveloped and managed the product content and collateral library, ensuring that all materials were up-to-date and accessible to stakeholders, using tools such as SharePoint, Box, and AsanaCollaborated with cross-functional teams, including product management, sales, and customer success, to identify and prioritize key features and functionality for product development, resulting in a 40% reduction in time to marketUtilized technological skills, such as CRM software, project management software, and data analysis tools, to drive operational efficiencies and achieve business goals

Windsor, Berkshire, Gb

Directed and executed successful digital marketing campaigns resulting in a significant increase in website trafficManaged the development and implementation of comprehensive marketing plans that exceeded revenue targetsSupervised marketing and sales staff training, resulting in the development of a highly efficient teamCollaborated with operations and sales teams to promote products and servicesIdentified potential customers and evaluated demand for company products and services, ensuring continued profitability through sales forecasting and strategic planningUtilized market research findings to develop and evaluate marketing strategies and identify customer needs for new products and services

Atlanta, Georgia, Us

Contributed to the development and execution of online merchandising plans and implemented strategies to improve website navigation and customer experienceSuccessfully managed the product life cycle, including end-of-life processes and launch of online marketing for over 500 financial institutions nationwideOversaw the implementation, fulfillment, and analysis of an End User Incentive program, rewarding credit union members and bank customers for using and registering for various services provided by financial institutionsManaged a team of employees, providing annual and bi-annual performance reviews and updatesDeveloped and presented quarterly reports to upper management on team performance and progress towards achieving goalsSuccessfully managed team through two company sales and transitions in under a year

Mountain View, California, Us

Developed new technology to eliminate live marketing execution, and moved towards scheduled and pre-built marketingSupported marketing strategy managers with the development of marketing strategies and campaignsOrganized and successfully executed various A/B testing initiatives to determine the best creative, subject lines, and call-to-actions to use in future marketingAnalyzed campaign activity data and reports, and suggested changes that were beneficial to all stakeholders

Managed multiple projects from conception to completion utilizing various technologies and systemsSuccessfully managed department budget, identifying and eliminating costly oversightsImplemented document management system and processes resulting in significant cost savingsPlanned and executed direct mail campaigns, promotional activities, and events, driving product awareness and engagement for existing and potential members

Serve as the Chief Overseer and Founder of the business; implementing start-up tactics and business development activities to successfully grow the companyUtilize a self-funded venture model to grow the business from its infancy stage into a mature income generating operationDevelop and implement marketing strategies to promote products to customers and to drive and increase salesExecute executive-level responsibilities including managing finances and budgeting, overseeing business planning, and managing the day-to-day operations of the companyServe as the primary overseer for sales operations, customer service management, and technical support initiatives for the organization. Manage the daily operations of an online retail business; including coordinating, directing, and integrating the company's website eCommerce functionalityManage the development of a customer facing website, customized affiliate and CRM applicationTrain and supervise staff on customer service calls, order processing, packaging and mailing, inventory management and out-bound callingManage the planning, maintenance, and accessibility of company's generated content for the site; ensure that the layout, positioning and navigation works seamlesslyManage and implement Search Engine Optimization (SEO) tactics to grow the company's position in the search engines as well as manage and maintain all Pay Per Click (PPC) advertising

Developed and maintained five(5) successful eCommerce websites using ColdFusion and ASP programming languages with MS SQL and Oracle databasesParticipated in the development of an in-house CRM application that managed customer communication and retentionResearched and analyzed visitor and customer trends and formatted into useable dataUtilized user groups to observe and analyze customer interaction during web user experience

Developed interactive websites with a focus on customer usability, ease of use and overall improvement of website functionalityAssisted in creating complete marketing packages which included any combination of logos, corporate identities, brochures, flyers, billboards and interactive websitesPerformed day-to-day administration of the web portfolios; using a variety of web development languages

Masters, Business Administration; September 2010; Management

Bachelor Of Science; S, Business Administration; M