Leslie Crawford Email and Phone Number

- Remote administration for Windsor Executive communicating via email and telephone with Customers & Vendors in the U.S., arrange deliveries & pick-ups for trucking, worked with other global freight forwarders to maintain a smooth operation, deliver a positive vendor experience. Position included: • Arrange shipments• Dispatch orders to overseas agents and offices, as well as drayage and trucking companies • Work with our Customs Brokerage staff for documentation • Procure service quotes from vendors • Billing • Submit shipping instructions to vendors / 3PL's • Ensure that all documentation is accurate and complete; and customers receives bill of lading, shipment status , arrival and departure information in a timely manner.

Fully virtual research asset analyst for communication structures & management of data input & maintenence.

Support services for Omni guest services / reservations working in a remote capacity. (Omni Hotels & Resorts with 60 properties.)

Fully virtual analysis and drafting ammendments of permit requirements for different municipalities and state agencies ensuring the proper facilities were present on workprints for placement of fiber cable and wireless communication equipment for jobsites across the SE region of the U.S. (Short-term contract position)

Assume all ordering, shipping & contract management for National / International & eCommerce direct ship accounts. Products include very high end textiles and artisan furniture. (short term contract position)

Developed specification of processes in the manufacture of Shaw custom designed broadloom and carpet tile products for the International region. Knowledge base includes manufacturing processes, specific product backings, widths, and total custom products as well as costing of designed sample products. Specs provided with costs to Product Costings. Serve as Point of contact for Product Cost questions, Manufacturing concerns and Plant Industrial Engineering. Foster great relationship with these intra-company resources as well as customer service and field sales reps.

Positioned as Shaw Contract Client Specialist interfacing with Executive Field Sales personnel,(with focus on all admin & end user Contract product ordering, follow up, transportation arrangement, general customer needs and management), intra-company departments including pricing, inventory, manufacturing planner and transportation, Served as Single Point of Contact for Sales Management March - May 2013 (temporary). Possess concentrated knowledge of Shaw products and ordering software, DOS ordering, production, inventory management, transportation system and intranet. ‘Utilization of professional demeanor with all Shaw clients, Territory Sales Managers in the field and intra-Shaw departments in a very high volume ordering environment.

Served as agent for Dept. of Driver services issuing tests and all services related to driver licenses (intial licensure, renewals, replacements, forfeitures and reinstatements) in the State of Georgia in a very high volume customer service office.

IT Consulting including networks, software. Infrastructure analysis and configuration, sales, service and specialization in Intuit Point of Sale software product and peripherals. Also telecommunications consultant with projects that include account management for clients including sales and service including billing, circuit provisioning, project management of in-house IT and telecom projects.

Technical support technican for Petz Enterprise Crosslink Tax Software for the 2011 tax season. Fast paced technical support assisting clients with trouble resolution, installation issues, assurance of interface connectivity.

Technical HIPPA compliant medical record retrieval, copying & transmittal for legal and governmental entities.

(Fully virtual - four years) Establish/maintain global business customer relationships within a sales team;sole point of contact for Enterprise customers for service, complex order and billing analysis, provisioning of complex orders (SONET, Ds1, DS3, BRI/PRI, Frame Relay, LD orders) and overseeing implementation of precision orders on network -provisioning through first billing. • Project manager for new construction of all telecom services for Target Corp. in SBC footprint. • Responsible for migration to ISDN PRI cutovers with Avaya hardware in over 60 stores. • Sales support for over 64 accounts and actively project managed 23 accounts ongoing provisioning needs.

Fiber Transport Manager / Local Loop Capacity Planning Engineer  Ameritech (now AT&T) - Madison, Wisconsin, 1996 to 2000 Develop /analyze complex integrated plans for outside feeder facilities/equipment and implement digital equipment. In depth analysis, implementation and monitoring of all digital equipment in Remote Terminals/CEVs including fiber optic and copper facilities. • Well-versed on TIRKS (DOS circuit tracking application) I • Responsible for multi-million dollar budget • Recognized for outstanding fiscal responsibility regarding new construction vs. existing bandwidth capacity utilization • Responsible for over eighteen wire centers including 5 in rapidly growing metropolitan area • Updated and restructured procedures within Department streamlining office proficiencies • Managed a team of five employees and was dedicated to training them on department focus to further understanding of their duties; two employees tested and upgraded to top craft inside jobs due to training. • Developed fiber plans for FTTP project *Promoted to Senior Sales Support Manager, Northeast Wisconsin   Outside Plant Telecommunications Engineer  Ameritech (now AT&T), Janesville, WI 1995 to 1996  Design and analyze new outside plant distribution facilities for four wire centers. *After six months, promoted to Fiber Transport/LCP Engineer.   Technical Engineering Specialist  Ameritech (now AT&T), Madison, Wisconsin 1994 to 1995 Maintained and drafted engineering records for telecom OSP facilities including construction workprints, plant records in Central Offices, Remote Terminals, Serving Area Interfaces (crossboxes), terminals and customer premises. Responsible for the records of eighteen wire centers in SE Wisconsin. • Developed procedure for tracking BRI requests for job cost management​. • Served as technical specialist for Right of Way Agent within company. *Promoted to OSP Plant Engineer