Leslie Kong Email and Phone Number

- Supervise a 201 units combo Tax Credit and HUD senior property- Lease up 41 units within 120 days to meet Tax Credit and investor deadlines- Submit Special Claims to HUD for reimbursement of Regular Vacancies, totaling over $30K- Complete Annual Recertifications, Interim Recertifications, Unit Transfers, Move-Ins, and Move-Outs- Manage and update Waiting List annually and as required- Prepare property reports for investors and headquarters- Process rent payments via check deposits through PayScan and automatic payments through RentCafe to ensure a low delinquency rate for account receivables- Document and complete tenants’ requests for Unit Transfers per Section 504 (Reasonable Accommodation) guidelines- Coordinate with vendors to complete special projects or routine activities

- Guaranteed client confidentiality in regards to personal and financial documents- Engaged with a wide range of clientele from various cultural and socioeconomic backgrounds with respect and integrity- Ensured that appropriate documents, checks, and copies are sent to all parties immediately after completion- Signed and notarized mortgage loan documents- Assisted individuals with general notary needs

- Completed annual recertifications for 201 units, in a HUD and Tax Credit property, before the anniversary date of move-in- Submitted interim recertifications in a timely manner- Reviewed EIV reports and resolved income discrepancies with proper documentation- Audited and corrected resident files for internal and agency non-compliance findings- Created and prepared MOR binder per CAHI guidelines for MOR audit

- Assisted in the HUD and Tax Credit recertification process of residents by setting up appointments with residents to sign necessary forms- Maintained accurate waitlist of qualified prospective tenants with updates from annual Letter of Interest- Answered inquiries and addressed complaints of tenants with documentation of action- Aided residents and their families with the move out process

- Facilitated and documented the issuance, maintenance, and recovery of over two thousand devices used in Census operations within Napa, Solano, and Contra Costa Counties- Authored technical device instruction manuals used in the training of over five hundred Enumerators and Census Field Supervisors to improve efficiency and productivity- Advised field staff by troubleshooting and solving technical issues over the phone, through email, and in person- Collaborated with Admin, Field, and IT departments to accomplish agency goals with limited resources and under tight deadlines

- Organized, maintained, and updated device records and confidential personnel information to ensure proper payroll and documentation of training- Swore in new hires, processed I-9’s, and executed LiveScan appointments for approved applicants- Recruited potential applicants to be employed by the Census through recruitment days at local libraries and DMVs- Fostered teamwork and built effective communication between Admin, Field, and IT departments by sharing information of multiple operations and updating team members with progressions

- Concentrated on customer and employee well-being with focus on food and equipment safety- Increased revenue by 20% through expanded restaurant services by promotion of delivery catering service- Resolved customer issues with empathy by listening and providing alternate solutions to various problems- Restaurant was rated the city’s favorite Chinese restaurant five years in a row because of high food quality and great customer service

- Coordinated a cohesive rebranding of a twenty-year-old restaurant through the creation of a website and modernization of menu, flyers, décor, and business cards- Conducted marketing research and competition analysis to create new food items- Built rapport with customers with personalized customer service, taking into consideration their taste preference and monetary budget

- Provided safety and sanitation training to front of the house and back of the house staff- Merchandised and promoted café’s offerings and selections to Googlers and visitors daily- Coached staff members on key components of hospitality and kitchen safety to meet company standards of customer service and lower incident reports- Responded to customer comments and complaints within 24 hours in a service-oriented manner

- Verified ingredients and allergens are properly stated on menu and labels- Reconciled invoices for café expenditures and tracked expenses- Able to work in a fast-paced corporate environment and adapt to multiple café’s management styles and culinary needs