Managing Programs and Projects• Solid history of success in setting short term and long- term goals to improve processes, reducing costs, and maintain budgets. • Recognized for implementing strategies in developing homemade software and project management tools, and completing internal TRI projects. Customer Care• Proficient in aligning organizational objectives according to customer needs with focus on impeccable customer service and goals.• Skilled in effective communications, introduction of materials and products, and creation and deliverance of customized packages to clients.Training & Leadership • Demonstrated expertise in leading teams to maintain customer satisfaction and achieve business objectives.• Expertise in training staff, maintaining continual two-way communication, and providing direction for day-to-day responsibilities and tasks.