Leslie Low Email & Phone Number

Middle Road

• Reporting into the Senior Manager, the incumbent will manage the systems operations of Betting Control Centre (BCC) and assist Raceday Manager in ensuring operations readiness for all Horse races.• Manage Singapore Pools betting control centers' (BCC) operations, including off-site and back-up BCC and recommend and execute immediate course of action in the event of an unforeseen situation or absence of Raceday Manager.• Coordinate with Product Planning & Development on event selection for simulcast Horse racing meetings.• Assisting in Division’s IT projects and perform user acceptance tests and migration for betting systems and equipment, input and out devices and enhancement.• Reviewing quarterly/monthly/weekly operations necessity and audit requirement.• Scheduling of part-timers adequately and assure staff development and continuous learning happens at workplace.• Liaison for Horse racing carousel banners to be displayed on Singapore Pools website. • Creation or modification of new users for working system accounts.

Singapore

Newly created position to increase Jackpot Revenue and Service Experience – Reporting to Finance Manager• In charge of 28 fruit machines in Chinese Swimming Club• Oversee a team of 8 staff (1 Senior supervisor, 3 supervisors and 4 facilitators)• Supervise Jackpot cash collection (4-5 times a month)• Preparation of Financial Reporting – Fruit machine reconciliation, and P&L • Yearly Jackpot Budgeting, Projection, Latest Estimates, CAPEX, maintaining Operating Expense• Reporting and presenting to Jackpot Task Force Sub-committee during quarterly meetings• Liaise with Gambling Regulatory Unit, IRAS, Jackpot vendors, suppliers and inter-departments• Reviewing of Standard Operation Procedures (SOP)• Raising service quality standards of staff• Handling member’s feedbacks• Increase revenue/turnover/collection by 30-50%• Current projects- Integration of Weike Card-Cashless system (Completed)

9 Kent Ridge Drive, Singapore 119241

• Newly created position to increase Jackpot Revenue – report to Finance Director• In charge of 56 fruit machines in 3 NUSS Guild Houses (Kent Ridge, Suntec City, Bukit Timah)• Oversee a team of 10 staff (1 Administrator, 3 supervisors and 6 officers)• Supervise Jackpot cash collection (4-6 times a month)• Ensure timely monthly IRAS Reporting - Lottery Duties and GST• Preparation of Financial Reporting – Journal vouchers, fruit machine reconciliation, P&L • Yearly Jackpot Budgeting, Projection, Latest Estimates, CAPEX, maintaining Operating Expense• Reporting and presenting to Jackpot Task Force Sub-committee during quarterly meetings• Liaise with Police Licensing Division, IRAS, Jackpot vendors, suppliers and inter-departments• Reviewing of Standard Operation Procedures (SOP)• Raising service quality standards of staff• Handling member’s feedbacks• Increase revenue/turnover by 30%• Current projects- Full Conversion of coin machines to notes machines in Kent Ridge and Bukit Timah (100% complete)- Integration of Weike TITO (Ticket-in, Ticket-out) system (in progress)- Votes Counting Balloting IC for Management committee election and change of Resolution 2016

45 Tanjong Rhu Road, Singapore 436899

• First manager position in Jackpot Department since it was formed in 1980s• In charge of 35 fruit machines• Supervise Jackpot daily operations, fruit machines and weekly cash collection• Oversee a team of 10 staff (1 supervisor, 3 assistant supervisors and 6 officers)• Liaise with Police Licensing Division, IRAS, vendors, suppliers and inter-departments• Attending to members feedback and queries• Yearly Jackpot Budgeting, CAPEX and maintaining Operating Expenses• Attending Management Committee meetings, Jackpot sub-committee meetings and HOD meetings• Reviewing of Standard Operation Procedures (SOP)• Event management- Planning and organization of festive food- Lucky draw- Members’ appreciation events- Jackpot room grand opening• Increase weekly jackpot cash collection from $200K to $260K• Completed projects• Moving to new Jackpot Room• Integration of E-Genting software (Card system)

Sentosa Island

• Pioneer employees assisting the opening and operations of Casino in Resorts World Sentosa• Previous employed as Team Lead – Guest Services Ambassador• Obtained Casino License from Casino Regulatory Authority to facilitate in handling casino- related matters• Scheduling and managing 10 Guest Services Ambassadors• Attending to VVIPs (high-rollers)• Building of rapport with VIPs and spotting potential players for upgrading• Receiving VIPs from airport in company limousines• VIP rooms check-in• Assisting in casino-related matters• Introducing and touring VIPs around Resorts World Sentosa and Casino• Updating guests’ profiles in Casino Management System (CMS) and Opera (hotel reservations)

37 Tannery Lane, Tannery House #07-07, Singapore 347790

• Exploration of new product line – solar panel accessories Photovoltaic junction boxes, connectors, solar cables, solar wafers, solar batteries, solar chargers, solar inverters, combiner boxes and LED lighting• Involved in PV system integration• Ability to identify solar energy related product suppliers, furnish market survey reports on Solar Energy customers and opportunity available market size• Received solar product training in Taiwan• Travelled to Componex Exhibition in Chennai to promote solar products• Preparation of weekly and monthly reports to management• Selling of active, passive and electromechanical components in the semiconductor industry• Liaising and engaging with various suppliers, OEMS and customer worldwide

Singapore

Composite Word Force (CWF) – Sembawang Airbase (SBAB)February 2006 to March 2008• Provide immediate assistance to Flight Line operations and Pilots regarding AH-64D Helicopter• Shift leader to lead a group of at least 10men• Qualified QA inspector for jobs• Overseas Airforce detachment (October-December 2006) in Rockhampton, Australia- Involved in Apache Live Firing Missions- Provide immediate rectification to ensure smooth operation of Apaches’ mission• Responsible for instant rectification required by pilots• Preparation of monthly reports to management along with key indicators such as utilizations and maintenance servicing of the section as well as flight• Work independently as a team to diagnose, repair, rectify and service the Apache• Ensure accuracy and timeliness of servicing between work centers• Trained to maintain aircraft with quality and safety standards• Support the daily flying operations of the Apache• Ability to plan, coordinate and maximize resource for forecast aircraft servicing• Improving of process to provide better feedback to pilots and other logistic work centers• Assigned to be inventory holder for management of tools and test measuring diagnostics equipment (TMDE)• Qualified technician for CH-47SD Chinook Helicopter.Attached to Material Supply Branch, Air Logistics Department from January 2005-January 2006. Involved in AH supply chain management project with my AH expertise. Combing for depot spared, matching part numbers, creation of AH-64D Avionics portion of family tree structure, item codification, classification and critical codes. Liaise with resolve errors or queries from material data creation with different agencies. SAP program and Microsoft Excel

Bachelor Of Arts, Leisure And Tourism Management

Diploma In Electronics, Computer And Communication Engineering, Microelectronics

Gce 'O' Levels, Pass