Leslie Maclang Email & Phone Number

United States

This role creates an overarching dynamic strategy to support the CX team through company expansion. This includes curriculum development and the optimization and/or implementation of well-maintained knowledge base, tooling, and SOPs.This role also collaborates cross-functionally to efficiently synthesize information for internal and external communication to enable CX's performance, maintain brand integrity, and mitigate risk. This role also oversees and empowers a team of high-performing individual contributors for success.

Brooklyn, New York, United States

The position of CX Formula Satisfaction Manager requires an in-depth understanding of Prose products & ingredients in order to support a team of associates with their day-to-day work. Beyond supporting the team in their daily tasks, this role will be responsible for owning the CX Formula Satisfaction function by managing the team workflow, developing a keen eye for trends, and thinking critically about the team & the customer experience.This role is focused on both people management, including coaching experience associates through projects and bigger picture work. The CX Formula Satisfaction Manager will help to shape the future of this team within the larger CX organization and will partner with relevant stakeholders (R&D, Marketing, Product Innovation, and Communications) to relay customer insights and contribute to the larger company satisfaction initiatives.

Paramus, New Jersey, United States

Retained as a seasonal hire and eventually promoted as part of the store management team due to exemplary demonstration of: product knowledge, company values, sales success, and the growth and development of a team to mirror the same success.Led and trained the Visual Merchandising Team from 2017-2019 as well as Operations and Inventory Planning from 2018-2019 for a well-rounded understanding and ability to manage this high volume location. Facilitated the hiring of 30+ seasonal employees for the 2017 holiday season, eventually owning recruitment and hiring for the 2018 holiday season.

Greater New York City Area

Promoted due to demonstration of leadership ability. Provided direct customer service while managing a shift of employees and aiding them in their duties.

181 Mercer St, Ny, Ny

Facilitate the building and cater to patrons of the facility. Direct line of assistance for patrons with concerns or questions. Duties include answering phones, reservations, and ensuring building safety at all times.

Bachelor Of Arts (B.A.), Double Major In Chemistry And Economics, Minor In Urban Design And Architecture

Activities and Societies: International Filipino Association, Student Undergraduate Government @ Rubin, Students of Lafayette.

Pre-Engineering, Valedictorian

Activities and Societies: National Honor Society, Chorus, Heroes and Cool Kids Mentoring Program, Dance, Student Government, Team America.